HBITS-08-15047-Software Analyst-Expert

Knowledge Builders Inc; City of Albany (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Knowledge Builders Inc. seeks an Expert Software Analyst to document and understand enterprise processes, ensuring regulatory compliance and mandated reporting. You will define To-Be requirements to support new applications aligned with the agency's tech roadmap.

You will lead JAD sessions, interview stakeholders, and work across units to capture and document requirements, ensuring accurate As-Is and To-Be representations and traceable specifications.

Qualifications

• 84+ months experience eliciting and analyzing stakeholder needs using JAD, interviews and use cases.
• 84+ months creating and communicating software requirements artifacts and diagrams.
• 84+ months facilitating requirement workshops and structured walkthroughs.
• 72+ months creating test plans, managing defects, and UAT with users.
• 72+ months managing requirements throughout the requirements lifecycle.
• 36+ months healthcare applications experience (patient records, billing, HR).
• 24+ months Salesforce OmniStudio and Public Sector solutions experience.
• Salesforce Certified Business Analyst or Salesforce Administrator/Developer certifications.
• Bachelor’s degree in Computer Science, IT, IS or SWE.

Responsibilities

• Lead JAD sessions to map As-Is and To-Be processes and use cases.
• Interview stakeholders to document requirements for existing and new apps.
• Collaborate across bureaus to understand mission-critical business processes.

Skills

JAD sessions

Requirements elicitation

Stakeholder interviews

As-Is / To-Be diagrams

Documentation of requirements

Test planning

Education

Bachelor's degree in Computer Science, Information Technology, Information systems or Software Engineering

Tools

Salesforce OmniStudio

Salesforce Public Sector solutions

Job description

Expert Software Analyst, who will work with agency unit stakeholders to document and understand existing business processes, specifically in relationship to compliance with applicable regulations and mandated reporting to the state or SAMSHA. This role will define To-Be requirements and processes to support the design and development of new applications in alignment with agency's technology roadmap.

Day-to-day Tasks

• Leading JAD sessions for As-Is/To-Be business processes/use cases.
• Interviewing stakeholders to document requirements for existing and new applications.
• Working across all bureaus and units to understand mission-critical business processes.

Mandatory Qualifications

Software Analyst– Studies the software application domain, prepares software requirements, and specification documents. Liaises between the software users and the software developers. Conveys the demands of software users to the developers. Skills include: working knowledge of software technology; computer programming experience/expertise; general business knowledge; problem solving/reduction skills; interpersonal relation skills; flexibility and adaptability.

Expert

84+ months: Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.

Requested Qualifications

• 84 Months experience performing analysis by eliciting then analyzing the stakeholder’s business needs using a variety of analysis techniques including but not limited to JAD sessions, requirement elicitation sessions, conducting interviews, creating user stories, documenting As Is and To Be documents and diagrams, and converting those into verified and validated functional and non-functional requirements for development.
• 84 Months experience creating and maintaining software development artifacts for communication of requirements, including context diagrams, textual use cases, swim lane diagrams, report specifications, wireframes, user interface specifications, and non-functional requirements specifications.
• 84 Months experience facilitating requirement workshops, JAD sessions and structured walkthroughs, practicing effective communication to ensure requirements are understood, conveyed, and met.
• 72 Months experience creating test plans/cases, managing defects with development teams, and working with users on User Acceptance Testing.
• 72 Months experience managing requirements throughout the Requirements Management Lifecycle, including creation and execution of a Requirements Management Plan, requirements traceability, establishing requirements baselines and managing requirements change control.
• 36 Months experience working on various applications within healthcare including but not limited to patient records, billing and finance, human resources.
• 24 Months Experience with SalesForce – OmniStudio and Public Sector solutions.
• Salesforce Certified Business Analyst or Salesforce Administrator / Developer certifications.
• Bachelor’s degree in Computer Science, Information Technology, Information systems or Software Engineering.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.