Salesforce Architect & CRM Optimization Lead

Worldwide Clinical Trials; Durham (NC); Vor Ort; USD 84.000 - 167.000; Vollzeit

Zusammenfassung

Worldwide Clinical Trials is seeking a Salesforce Administrator to lead ongoing Salesforce development, collaborate cross-functionally, and drive process improvements. The role focuses on configuring, maintaining, and enhancing the CRM to improve adoption and business outcomes.

A strong background in Salesforce, data integrity, and user training is essential for success. The position requires five+ years in the CRO/healthcare space with administrator experience, plus relevant certifications.

Qualifikationen

• Five years of professional experience, preferably in CRO/healthcare.
• Two+ years as Salesforce.com Administrator.
• Salesforce ADM201/ADM211 certification required or preferred.
• Sales Cloud and Service Cloud experience; developer certs preferred.
• Proven ability to design processes and drive user adoption.
• Strong platform understanding for custom objects, reports, and dashboards.

Aufgaben

• Own, manage, and optimize the Salesforce.com platform.
• Define best practices for maintenance, configuration, and data integrity.
• Collaborate across sales, finance, IT, and analytics teams.
• Design and deploy enhancements to Salesforce objects, layouts, and dashboards.
• Maintain security, roles, and permissions; support user adoption.
• Develop training materials and mentor Salesforce users.

Kenntnisse

Salesforce

CRM

Communication

Teamwork

Data integration

Data management

Tools

Sales Cloud

Service Cloud

Salesforce Developer

ADM201/ADM211

Jobbeschreibung

Worldwide Clinical Trials is seeking a Salesforce Administrator to lead ongoing Salesforce development, collaborate cross-functionally, and drive process improvements. The role focuses on configuring, maintaining, and enhancing the CRM to improve adoption and business outcomes.

A strong background in Salesforce, data integrity, and user training is essential for success. The position requires five+ years in the CRO/healthcare space with administrator experience, plus relevant certifications.