Senior Salesforce Architect - Enterprise CRM & AI Lead

Worldwide; Durham (NC); Hybrid; USD 122,000 - 241,000; Full time

Job summary

Worldwide Clinical Trials seeks a Senior Salesforce Architect to lead the enterprise design for Salesforce and Certinia, owning the multi-year roadmap and architecture across CRM, PSA, and data landscapes. You will guide a team of admins and developers while ensuring scalable, secure deployments aligned with business outcomes.

The role partners with Sales Operations, IT, and business leaders to translate priorities into platform solutions, governs data integrity, and drives AI-enabled

Qualifications

• 10+ years in Sales Cloud with a dedicated Salesforce architecture role.
• Hands-on experience implementing AI and automation within Salesforce and Data Cloud.
• Proven leadership of Salesforce platform teams and governance across complex programs.
• Strong communication and executive-level stakeholder engagement skills.

Responsibilities

• Define end-to-end technical architecture and govern development standards for Salesforce and Certinia.
• Own multi-year roadmaps and align with commercial strategy across CRM, PSA, and data platforms.
• Translate business priorities into platform solutions with Sales Operations and Marketing.
• Lead adoption of AI capabilities (Agentforce, Einstein, Data Cloud) with governance and value realization.
• Oversee service desk, SLA targets, and continuous platform stability and improvement.
• Mentor administrators and developers, drive certification growth and career development.
• Partner with enterprise architecture, security, and data teams to ensure compliance.

Skills

Salesforce architecture

Apex & LWC

JavaScript

AI & automation

Sales & Marketing processes

Stakeholder engagement

Leadership & people management

Governance & data quality

Education

Bachelor's degree in IT / Computer Science / Business

Tools

Certinia PSA

Salesforce

DevOps tooling

Flow / automation tools

Job description

Worldwide Clinical Trials seeks a Senior Salesforce Architect to lead the enterprise design for Salesforce and Certinia, owning the multi-year roadmap and architecture across CRM, PSA, and data landscapes. You will guide a team of admins and developers while ensuring scalable, secure deployments aligned with business outcomes.

The role partners with Sales Operations, IT, and business leaders to translate priorities into platform solutions, governs data integrity, and drives AI-enabled