Senior Salesforce Architect - Enterprise AI & Platform Lead

Worldwide Clinical Trials

Durham (NC)

On-site

USD 140,000 - 200,000

Full time

6 days ago

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Job summary

Worldwide Clinical Trials seeks a Senior Salesforce Architect to serve as enterprise design authority for the Salesforce and Certinia platforms, overseeing the commercial technology stack for Sales, Marketing, and Sales Operations. The role involves architecting scalable solutions, embedding AI capabilities, managing a multi-year roadmap, and leading a team of administrators and developers.

You will collaborate with IT and business stakeholders to ensure governance, security, and compliance

Qualifications

Experience in Salesforce platform architecture and enterprise design patterns.
Proficiency in Certinia PSA platform and shared data models.
Experience leading AI-driven capabilities including Agentforce and Einstein.
Ability to translate business requirements into scalable technical solutions.

Responsibilities

Define end-to-end technical architecture, development standards, and multi-year roadmap.
Partner with Certinia and IT teams on data models, integration patterns, and automation.
Lead design and adoption of AI capabilities including Agentforce and Einstein.
Oversee Salesforce service desk operations and manage product backlog prioritization, coding standards, design patterns, and build-versus-buy decisions.