Salesforce Architect

Worldwide Clinical Trials; Durham (NC); On-site; USD 84,000 - 167,000; Full time

Job summary

Worldwide Clinical Trials is seeking a Salesforce Administrator to lead ongoing Salesforce development, collaborate cross-functionally, and drive process improvements. The role focuses on configuring, maintaining, and enhancing the CRM to improve adoption and business outcomes.

A strong background in Salesforce, data integrity, and user training is essential for success. The position requires five+ years in the CRO/healthcare space with administrator experience, plus relevant certifications.

Qualifications

• Five years of professional experience, preferably in CRO/healthcare.
• Two+ years as Salesforce.com Administrator.
• Salesforce ADM201/ADM211 certification required or preferred.
• Sales Cloud and Service Cloud experience; developer certs preferred.
• Proven ability to design processes and drive user adoption.
• Strong platform understanding for custom objects, reports, and dashboards.

Responsibilities

• Own, manage, and optimize the Salesforce.com platform.
• Define best practices for maintenance, configuration, and data integrity.
• Collaborate across sales, finance, IT, and analytics teams.
• Design and deploy enhancements to Salesforce objects, layouts, and dashboards.
• Maintain security, roles, and permissions; support user adoption.
• Develop training materials and mentor Salesforce users.

Skills

Salesforce

CRM

Communication

Teamwork

Data integration

Data management

Tools

Sales Cloud

Service Cloud

Salesforce Developer

ADM201/ADM211

Job description

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Salesforce Administrator does at worldwide

The Salesforce Administrator will lead the ongoing development of the Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The Salesforce Administrator will work closely with a broad range of functions within the company, including inside and outside salespeople, sales management, proposals, finance, Information Technology (IT), and other subject matter experts to develop and deploy new enhancements to the Salesforce implementation. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the Customer Relationship Management (CRM) platform.

What you will do

• Own, manage, and drive optimization of the entire Salesforce.com (SFDC) platform

• Establish and implement best practices regarding system maintenance, configuration, development, testing, and data integrity

• Understand, analyze, and improve upon business systems in place, as well as integrated applications

• Work in tandem with company leadership to design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards

• Analyze business requirements and Entity Relationship Diagrams (ERDs) and implement them using Salesforce custom objects, junction objects, master-detail relationships, and lookup relationships

• Maintain and support custom objects, formulas, validation rules, workflows, flows, process builder, approvals, and assignment rules

• Create and manage custom objects, fields, formulas, validation rules, custom workflows, custom flows, custom processes, and approval processes

• Utilize Salesforce administrator skills to continuously deliver business solutions while maintaining existing Salesforce functionality

• Partner with management, analytics, and end users to create and manage Salesforce functionality, including workflow rules, data validation, and process builders

• Test all new functionality before it is added into production

• Act as a subject matter expert (SME) in the discovery and investigation of critical production problems

• Follow and maintain best practices in change management

• Evaluate new Salesforce releases to determine functionality requirements and provide detailed information on how changes will apply to all affected departments and users

• Research changes in upcoming versions of Salesforce.com and other integrated applications and provide recommendations for enhancing sales efficiency and productivity

• Maintain database integrity and accuracy, including data cleansing and duplicate record management

• Identify new solutions that will improve sales and marketing effectiveness

• Manage daily administration of users, profiles, and roles, as well as customization of objects, fields, record types, and page layouts in Salesforce

• Maintain user roles, profiles, permission sets, security, and access settings

• Manage operational requests and reporting, including customer analysis and individual views, and troubleshoot issues

• Work with business insights, business intelligence, and management teams to create dashboards that provide insight into business performance

• Develop and maintain reports and dashboards to improve system usability

• Develop and create customized reports and dashboards in Salesforce

• Identify solutions to inefficient workflows

• Maintain required documentation and proactively identify improvement opportunities through systematic measurement and analysis

• Mentor, teach, and instruct Salesforce users in CRM best practices

• Work with teams on core operational processes and uses of Salesforce.com (SFDC)

• Develop training materials and provide training and support to Salesforce users

• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What you bring to the role

• Self-motivated with a tenacious drive for results

• Demonstrated communication skills, a positive attitude, teamwork abilities, and the ability to achieve established targets

• Demonstrated ability to establish and maintain effective internal and external relationships

• Understanding of relational databases and data integration tools

Your experience

• Minimum of five years of professional experience, preferably in the Contract Research Organization (CRO) or healthcare industry

• Minimum of two years of experience as a Salesforce.com Administrator

• Salesforce.com Administrator (ADM201 and ADM211) certification

• Sales Cloud, Service Cloud, and Developer certifications preferred

• Proven ability to design and implement new processes and facilitate user adoption

• Strong understanding of the platform, with the ability to build custom applications, objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce.com best practices and functionality

• Strong data management abilities

• Documented history of successfully driving projects to completion

• Demonstrated ability to understand and articulate complex requirements

• Experience in Life Sciences, Biotechnology, Pharmaceuticals, or Contract Research Organizations preferred

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

At Worldwide Clinical Trials, we are committed to fostering an inclusive and equitable workplace by providing transparent compensation.
United States of America - $84,000.00 - $167,000.00

The salary range provided is intended to give candidates an understanding of potential earnings. Compensation will fall within the provided range, and it not a guarantee of exact salary. The final salary will be determined based on relevant experience, performance, education, and internal equity. In addition to base salary, we offer a competitive benefits package depending on location. We ensure pay equity and transparency and comply with all applicable labor laws. Salary information will be discussed during the interview process, and we encourage candidates to inquire about compensation at any stage.

We love knowing that someone is going to have a better life because of the work we do.