Salesforce Analyst II - Process Improvement & Automation

Socket.dev; Arlington (TX); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

401K matching

Tuition assistance

GM employee discount

Job summary

GM Financial is seeking a Salesforce Analyst II to partner with business teams, identify bottlenecks, and drive process improvements. You will document requirements, create user stories, and develop QA test scripts, using declarative Salesforce features to build flows, validation rules, and sharing settings.

You will work in a hybrid environment, collaborating with developers, product managers, and stakeholders to optimize productivity and ROI while safeguarding customer and business data.

Qualifications

• Knowledge of Agile/SAFe Lean concepts and how they apply to projects.
• Understanding of Dealer Service operations and SFDC objects, flows and components.
• Experience with account management systems by name (Provenir, CPW, AutoSuite, AutoIMS, DealerSource).
• Ability to collaborate in a matrix organization with stakeholders and teams.

Responsibilities

• Lead requirements gathering and document user stories and QA scripts.
• Configure declarative Salesforce solutions and maintain flows and sharing rules.
• Create and maintain BRDs and test documentation; participate in QA testing.
• Facilitate Agile ceremonies and drive process improvements across teams.
• Ensure data security and privacy using Salesforce tools and best practices.
• Analyze processes to increase accuracy and efficiency; report outcomes and ROI.

Skills

Agile/SAFe

Dealer Service ops

SFDC knowledge

Account management systems

Cross-functional

Attention to detail

Change agent

Education

Bachelor's degree or equivalent

Salesforce Certified Administrator

Tools

SFDC (Salesforce)

Provenir

AutoSuite/CPW/AutoIMS/DealerSource

Job description

GM Financial is seeking a Salesforce Analyst II to partner with business teams, identify bottlenecks, and drive process improvements. You will document requirements, create user stories, and develop QA test scripts, using declarative Salesforce features to build flows, validation rules, and sharing settings.

You will work in a hybrid environment, collaborating with developers, product managers, and stakeholders to optimize productivity and ROI while safeguarding customer and business data.