Salesforce Analyst II

Socket.dev; Arlington (TX); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

401K matching

Tuition assistance

GM employee discount

Job summary

GM Financial is seeking a Salesforce Analyst II to partner with business teams, identify bottlenecks, and drive process improvements. You will document requirements, create user stories, and develop QA test scripts, using declarative Salesforce features to build flows, validation rules, and sharing settings.

You will work in a hybrid environment, collaborating with developers, product managers, and stakeholders to optimize productivity and ROI while safeguarding customer and business data.

Qualifications

• Knowledge of Agile/SAFe Lean concepts and how they apply to projects.
• Understanding of Dealer Service operations and SFDC objects, flows and components.
• Experience with account management systems by name (Provenir, CPW, AutoSuite, AutoIMS, DealerSource).
• Ability to collaborate in a matrix organization with stakeholders and teams.

Responsibilities

• Lead requirements gathering and document user stories and QA scripts.
• Configure declarative Salesforce solutions and maintain flows and sharing rules.
• Create and maintain BRDs and test documentation; participate in QA testing.
• Facilitate Agile ceremonies and drive process improvements across teams.
• Ensure data security and privacy using Salesforce tools and best practices.
• Analyze processes to increase accuracy and efficiency; report outcomes and ROI.

Skills

Agile/SAFe

Dealer Service ops

SFDC knowledge

Account management systems

Cross-functional

Attention to detail

Change agent

Education

Bachelor's degree or equivalent

Salesforce Certified Administrator

Tools

SFDC (Salesforce)

Provenir

AutoSuite/CPW/AutoIMS/DealerSource

Job description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose:We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

Responsibilities

About the role:

The Salesforce Analyst II will serve as a partner with business representatives at all levels to identify bottlenecks, inefficiencies, and areas for improvement. This team member will be vital in recommending process enhancements and automation opportunities to optimize productivity and maximize ROI. Additional responsibilities include defining, prioritizing and documenting requirements to address business opportunities. This person must demonstrate a strong ability to create business requirement documents/user stories, participate in requirement gathering sessions, create QA test scripts and facilitate QA testing. This person must be skilled in delivering solutions using declarative configuration to create validation rules, flows, sharing rules, Lightning components, and understand technical requirements and functionality. This team member will be responsible for ensuring the security of customer and business data by utilizing Salesforce tools and following data privacy procedures.

In this role you will:

• This individual facilitates all stages of a project, from requirements gathering through testing and training
• Build and foster relationships by displaying industry knowledge and expertise in the Salesforce.com platform
• Analyze business processes and champion the ability to provide process solutions to increase accuracy and efficiency
• Prepare and maintain detailed documentation and reports to provide information for summaries, presentations, and reports
• Create functional business requirement documents/user stories
• Keep abreast of SFDC features and functionality to provide recommendations for process improvements
• Strong experience in user interface configuration, data transfer and cleansing via APEX Data Loader and SFDC Import Wizard
• Participate and facilitate Agile related ceremonies such as scrum, sprint planning and refining meetings
• Use declarative Salesforce skills to build and maintain flows, validation and sharing rules, and page layouts

Qualifications

• Working knowledge of Agile/SAFe Lean enterprise concepts and best practices and how they are applied
• Good understanding of Dealer Service’s operations
• Advanced SFDC knowledge and hands on creation experience with objects, fields, flows, Lightning components, SFDC Clouds and Communities
• Knowledge of account management systems, primarily Provenir, CPW, AutoSuite, AutoIMS, and DealerSource.
• Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
• Detail oriented with a keen focus on accuracy and effective reporting
• A change agent; progressively challenging the team to continuously improve

Additional Knowledge and Skills

• Working effectively within an AI enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection
• Bachelor’s Degree or equivalent experience preferred

Work Experience & Education

• Bachelor’s Degree or equivalent experience preferred
• 2-4 years of advanced experience working in the SFDC CRM platform required
• Salesforce.com Certified Administrator required

What We Offer

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture

Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation

Competitive pay and bonus eligibility.

Work Life Balance

Flexible hybrid work environment, 2-days a week in office.

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