Salesforce Agentforce Experience Architect

NeuraFlash; Massachusetts; Hybrid; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Remote & In-Person options

Up to 25% travel

Job summary

NeuraFlash, Part of Accenture, is seeking a Salesforce Experience Architect specializing in Agentforce and GenAI to design and deliver AI-powered Salesforce experiences for clients. You will work with the AI team to translate business needs into scalable, end-to-end solutions that enhance customer journeys and drive measurable business value.

In this role, you’ll architect and implement Salesforce Service Cloud or Sales Cloud, craft strategy roadmaps with clients, and mentor teammates while

Qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with Agentforce or other Generative AI platforms; Einstein Service Intelligence or Next Best Action
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value (return on investment) through storytelling
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies
• Experience with defining robust testing approaches for GenAI solutions

Responsibilities

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Skills

Requirement gathering

Salesforce CRM

GenAI prompts

Agentforce

GenAI platforms

Salesforce Service Cloud

Sales Cloud

ROI storytelling

Lucidchart

Cross-functional leadership

Learning new tech

End-user experience design

Job description

NeuraFlash, Part of Accenture, is seeking a Salesforce Experience Architect specializing in Agentforce and GenAI to design and deliver AI-powered Salesforce experiences for clients. You will work with the AI team to translate business needs into scalable, end-to-end solutions that enhance customer journeys and drive measurable business value.

In this role, you’ll architect and implement Salesforce Service Cloud or Sales Cloud, craft strategy roadmaps with clients, and mentor teammates while