Salesforce Administrator: Drive Automation & Insights

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

ORNL Federal Credit Union seeks an experienced Salesforce Administrator to manage day-to-day configuration, support, and optimization of the Salesforce platform in Oak Ridge. You will serve as the primary user contact, implement best practices, and collaborate with stakeholders to meet credit union goals.

You will configure settings, automate processes, train users, and ensure data integrity and security, while staying current with Salesforce releases and new features.

Qualifications

• Minimum 5 years designing and implementing Salesforce platform solutions and complex flows.
• Knowledge of Salesforce Sales Cloud, Service Cloud, or other modules; familiarity with AppExchange integrations.
• Basic understanding of Apex and Lightning preferred.
• Experience with Agile or other project management methodologies preferred.
• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience accepted.
• Salesforce ADM-201 certification preferred.

Responsibilities

• Configure Salesforce settings, objects, fields, workflows, processes, page layouts, and record types.
• Create and maintain user accounts, roles, profiles, and permission sets for proper access and security.
• Oversee data imports, exports, cleansing, and deduplication to maintain data integrity.
• Design and maintain reports and dashboards to provide actionable insights.
• Address user issues, resolve bugs, and provide ongoing platform support.
• Develop and optimize automation (Flows, Process Builder) to streamline operations.
• Train end-users, create training materials, and maintain system documentation.
• Stay updated with Salesforce releases and evaluate new features.
• Ensure compliance with data security policies, industry standards, and regulatory requirements.
• Perform other job-related duties as assigned.

Skills

Salesforce config

Reports & dashboards

User access control

Data management

Problem solving

Training & support

Agile PM

Education

Bachelor's degree in CS/IT

ADM-201 certification preferred

Tools

Apex

Lightning

Data Loader

AppExchange

Job description

ORNL Federal Credit Union seeks an experienced Salesforce Administrator to manage day-to-day configuration, support, and optimization of the Salesforce platform in Oak Ridge. You will serve as the primary user contact, implement best practices, and collaborate with stakeholders to meet credit union goals.

You will configure settings, automate processes, train users, and ensure data integrity and security, while staying current with Salesforce releases and new features.