Salesforce Administrator-BA

Solera; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Salesforce System Administrator to enhance internal processes and support users. This role combines technical expertise with business analysis, ensuring that system enhancements align with user needs. The ideal candidate will have a strong background in Salesforce administration and a passion for problem-solving. Join a forward-thinking team that values collaboration and user success, all while working remotely. If you're ready to make an impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2+ years experience as Salesforce System Administrator.
• Ability to analyze business requirements and document processes.

Responsibilities

• Provide first level support for Salesforce.com to internal customers.
• Collaborate with end users to analyze and document enhancement requests.

Skills

Salesforce.com System Administration

Business Analysis

Configuration Management

Clear Communication

Education

Bachelor's Degree in Technical Field

Tools

Salesforce Lightning

Sales Cloud

Service Cloud

CPQ

Job description

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect lifes other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

This role is Remote: Candidates across India can apply.

The Role
To perform Salesforce System Administrator duties as required to resolve internal customer issues or requests and fulfill specified system administrator tasks associated with Salesforce Enhancement requests. Additionally, this role includes a Business Analyst (BA) component. Collaborating with and staying close to end users and business, fully understanding, and analyzing incoming enhancement requests. Responsible for detailed reviews for completeness of requirements which are to be articulated in a clear concise manner.

What Youll Do

Salesforce.com First Level Support assisting internal customers / end users and resolving problems

Salesforce.com System Administration – end user provisioning, implementing approved changes, updating picklists, Flows, etc.

Salesforce / CRM Business Analysis

Collaborating with and staying close to end users and business, fully understanding, analyzing and documenting processes and requirements

Creating functional documentation

Enforcing SOX audit policies to ensure system compliance

What You’ll Bring

Bachelor’s degree with technical background

At least 2 years’ experience as a Salesforce.com System Administrator using Lightning UIs

At least 2 years’ experience as a Salesforce Business Analyst

Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications are preferred

High functional and system knowledge of Salesforce.com (Sales Cloud, CPQ, Service Cloud), especially configuration

Ability to implement changes to Salesforce.com with attention to detail and in compliance with change management policies

Ability to analyze and document business requirements and processes in writing

Ability to analyze business and technical problems related to Salesforce.com, and to find effective solutions for them

Service-minded and willing to contribute to user and stakeholder success

Ability to prioritize work and recognize urgency for business

Clear written and verbal communication

PS: The role is completely night shift