XBS Salesforce CRM Business Administrator

Xerox Corporation; United States; Remote; USD 49,000 - 100,000; Full time

Job summary

An innovative company is seeking a skilled CRM Business Administrator to enhance their Salesforce CRM system. This role focuses on user management, data integrity, and reporting, ensuring smooth operations for sales teams. The ideal candidate will possess strong problem-solving skills and a solid understanding of CRM systems, particularly Salesforce. Join a forward-thinking workplace that values collaboration and offers a comprehensive benefits package, while contributing to projects that drive success across the organization. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Experience as a CRM Administrator with strong Salesforce knowledge.
• Proficient in SQL and data management practices.

Responsibilities

• Manage user accounts and permissions within Salesforce CRM.
• Create reports and dashboards to support sales operations.

Skills

CRM Administration

Salesforce

Data Management

SQL

Problem-Solving

Communication Skills

Education

Bachelor's degree in Business

Bachelor's degree in Information Technology

Tools

Salesforce CRM

API Tools

Job description

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Country

United States

Department

SALES SUPPORT

Date

Tuesday, April 29, 2025

Working time

Full-time

Ref#

20035595

Job Level

Job Type

Experienced

Job Field

SALES SUPPORT

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

49,740

Annual Base Salary Maximum

99,480

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Description & Requirements

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About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture.Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Purpose and Scope:

The XBS Salesforce CRM Business Administrator is responsible for managing and maintaining the Salesforce CRM system to ensure data integrity and provide comprehensive support to users. This role involves user account management, role and territory administration, data management, reporting, and troubleshooting. The XBS Salesforce CRM Business Administrator also supports sales training and development projects.

Main Responsibilities:

• User Management:
• Initiate creation and freezing user accounts.
• Modify user records, including roles and managers.
• Manage user permissions.
• Role and Territory Management:
• Create, modify, and delete territories.
• Assign users to territories and review territory rules.
• Analyze territories and update them in collaboration with sales personnel.
• Account Management:
• Create account records from ERP data and external sources.
• Review and process candidate accounts.
• Update account data, merge duplicates and process merge requests.
• Assign accounts to territories and update ETM rules.
• Lead Management:
• Convert leads and assign resulting contacts and accounts.
• Correctly reassign leads as needed.
• Lease Management:
• Add, modify, and delete lease records.
• Other Data Management:
• Update contacts, contracts, assets, and service calls.
• Reporting:
• Create list views, reports, and dashboards.
• Extract SFDC data for external tools.
• Support users in creating their own reports and dashboards.
• Troubleshoot access issues for reports and dashboards.
• Support:
• Provide primary support for all users.
• Perform or support sales training.
• Open cases, incidents and service requests.
• Support other CRM administrators within the team.
• Development:
• Participate in IT projects, UAT, and feature rollouts.
• Provide ad hoc assistance to external and IT personnel.
• Bachelor's degree in business, Information Technology, or related field.

Skills, Knowledge, and Abilities:

• Proven experience as a CRM Administrator or similar role.
• Strong understanding of CRM systems (Salesforce) and data management.
• Familiar with the use of API tools.
• Proficient in using SQL.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a virtual team.

Location:

• Remote in the United States. This position is focused on supporting the XBS US West Region.