Senior Salesforce Administrator (Contractor)

Quid; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Salesforce Administrator to enhance their CRM processes. This role involves managing Salesforce configurations, collaborating with cross-functional teams, and ensuring optimal system performance. You'll play a vital role in supporting sales and customer service operations, leveraging your expertise in Salesforce and related tools. Join a dynamic team dedicated to driving efficiency and excellence in customer interactions. If you're passionate about technology and looking to make a significant impact, this opportunity is perfect for you.

Qualifications

• 5+ years of Salesforce Administration experience in SaaS companies.
• Hands-on experience with APEX and custom objects.
• Salesforce certifications preferred.

Responsibilities

• Manage and optimize the Salesforce platform for user experience.
• Collaborate with teams to gather requirements and implement solutions.
• Monitor system performance and troubleshoot issues proactively.

Skills

Salesforce Administration

APEX

Sales Cloud

CPQ

Integration with Celigo

Agile Methodologies

Communication Skills

Education

Bachelor's degree in a related field

Tools

Salesforce

Dealhub

NetSuite

HubSpot

Looker

Gearset

Job description

TITLE: Senior Salesforce Administrator (Contractor)



DEPARTMENT: Finance

TERM: Contractor – 20 hours per week for 1-2 months

HOURLY: $45-$50 per hour depending on experience

REPORTS TO: Senior Manager of Operations & Analytics

This role can be remote anywhere in the US.

Position Overview

The Operations & Analytics team supports several systems that facilitate the sales and customer service processes at Quid such as opportunity management, pricing, onboarding, and renewals. Salesforce is our primary GTM system. We are looking for an experienced Salesforce Administrator to support the management of our Salesforce instance and CPQ system.

Our Salesforce environment includes Sales Cloud and a growing ecosystem of integrated tools such as NetSuite, Dealhub, Celigo, HubSpot and Looker. We support 100+ users across the company.

As a Contract Salesforce Administrator, you will be responsible for implementing Sales and Customer Service processes within our CRM and supporting accurate record keeping required for financial reporting.

Responsibilities

• Support the current team with incoming Salesforce and Dealhub (CPQ) related requests
• Manage the Salesforce platform, including configuration, customization, and maintenance.
• Collaborate closely with Sales, Services, Finance, and Technical Program Managers to gather business requirements, translating them into clear, actionable technical specifications.
• Conduct audits of fields, objects and flows and optimize the instance to eliminate technical debt, improve performance and enhance user experience.
• Stay up to date on Salesforce updates, new releases and best practices.
• Proactively monitor Salesforce for errors, system performance issues, and data discrepancies, and troubleshoot problems as they arise
• Manage configuration of new and existing Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
  
  

Requirements

• 5 years of experience as a Salesforce Administrator or architect role in technology companies with SaaS/service business models
• Hands-on experience building APEX, Flows, custom objects
• Possess in-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture, particularly implementations in SaaS/services companies
• Experience with key integrations such as Celigo, Looker, Dealhub, and marketing automation tools.
• Experience with third party change management tools such as Gearset
• Excellent communication and interpersonal skills; collaborates effectively with cross-functional teams.
• Familiarity with Agile methodologies, including participation in sprint planning to ensure the efficient delivery of Salesforce solutions
• Possesses the ability to manage multiple projects simultaneously and resolving issues quickly while being detail oriented.
• Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification)
• Bachelor's degree in a related field.
  
  

Nice To Have

• Salesforce AI Specialist Certification
• Salesforce Architect Certification
  
  

About Quid

Our product suite uses advanced artificial intelligence to process billions of indexed resources across all forms of structured and unstructured data, empowering brand, agency, and consulting services customers to make smart, data-drive decisions accurately, quickly, and efficiently.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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