Salesforce Administrator (P-082)

SMASH; Villa Rica (GA); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative staffing and recruiting firm is seeking a motivated Salesforce Administrator to optimize their Salesforce and Litify environment. This remote role offers a unique opportunity to enhance user experience and drive platform efficiency. You will oversee user management, resolve support tickets, and implement best practices while collaborating with stakeholders. The ideal candidate will have a proactive mindset and a strong understanding of Salesforce functionalities. Join a forward-thinking company that values long-lasting relationships and invests in your professional growth.

Benefits

Private Medical Insurance

English Academy for Employees and Relatives

Business Skills Coach – Certifications

Events and Additional Perks

Qualifications

• 2+ years of Salesforce administration experience, preferably with Sales Cloud and Litify.
• Strong understanding of Salesforce sharing, security, and workflow automation.

Responsibilities

• Manage user and license administration, including onboarding and support tickets.
• Gather requirements and propose technical solutions to improve workflows.

Skills

Salesforce Administration

Litify

Workflow Automation

Communication Skills

Troubleshooting

Education

Salesforce Certifications

Bachelor's Degree in IT or related field

Tools

Salesforce

Litify

Data Loader

Job description

SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent quickly.

We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

Our Benefits

• Work from anywhere
• Private Medical Insurance
• English Academy for Employees and Relatives
• Business Skills Coach – Certifications
• Events and Additional Perks

This is a remote position for Costa Rica and Colombia

This position is remote to work with a US company; you will require citizenship or a work permit from Costa Rica or Colombia to apply.

Job Description

As a Salesforce Administrator (Litify Specialist), you will manage the firm's Salesforce & Litify environment, ensuring seamless user experience and platform optimization. Your responsibilities include overseeing user and license administration, handling escalated support tickets, developing and maintaining dashboards, creating automation workflows (Flows & Process Builder), and providing training and documentation. You will also gather requirements, implement best practices, and collaborate with stakeholders to drive adoption and efficiency.

Key Responsibilities:

• Oversee user and license management, including onboarding/offboarding, roles, profiles, and permissions.
• Manage and resolve support tickets, providing technical assistance as needed.
• Gather stakeholder requirements and propose technical solutions to improve workflows.
• Configure Salesforce & Litify, including Workflows, Process Builder, Flows, custom objects, page layouts, record types, dashboards, and reports.
• Monitor user adoption and provide training to enhance proficiency.
• Develop and maintain training materials and technical documentation.
• Support and integrate Salesforce apps (e.g., phone systems).
• Ensure data integrity through best practices and proactive system maintenance.

Qualifications

• Minimum 2 years of hands-on Salesforce administration experience, ideally with Sales Cloud and Litify.
• Trailhead Badges/Super Badges demonstrating Salesforce expertise.
• Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Experience in workflow automation, including Process Builder, Flows, and Data Loader.
• Proactive mindset for platform improvement and best practices.
• Ability to troubleshoot and analyze complex issues, implementing scalable solutions.
• Excellent communication and stakeholder collaboration skills.
• Experience with Metadata, Apex Classes, and Triggers is a plus.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting