Salesforce Administrator

The Phoenix Group®; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

The Phoenix Group Advisors seeks a Salesforce Administrator to manage and enhance our Salesforce platform for fundraising, donor management, and program tracking. You will configure the system, automate processes with Flows, and support data quality and reporting.

Ideal candidates have hands-on Salesforce administration experience, Flow development skills, and the ability to translate business needs into scalable solutions for a nonprofit environment.

Qualifications

• Hands-on Salesforce administration experience.
• Experience configuring objects, fields, layouts and security.
• Experience building Salesforce Flows and automations.
• Strong report and dashboard development skills.
• Familiarity with Data Loader/Data Import Wizard for data management.
• Experience with NPSP or nonprofit data models is a plus.

Responsibilities

• Manage day-to-day Salesforce administration, including users, profiles and security.
• Configure objects, fields, page layouts, and validation rules.
• Build and optimize Salesforce Flows to automate fundraising and donor workflows.
• Create and maintain reports and dashboards for fundraising and programs.
• Ensure data quality through imports, cleanup, and deduplication.
• Support and configure nonprofit data models like NPSP.
• Collaborate with stakeholders to gather requirements and implement scalable configurations.
• Provide user training and documentation to improve adoption.
• Evaluate Salesforce releases and coordinate system updates.

Skills

Salesforce administration

Salesforce Flow

Reports & dashboards

Data management

User support

Stakeholder collaboration

Education

Salesforce Certified Administrator

Tools

Data Loader

Data Import Wizard

Job description

Our client, a mission-driven nonprofit organization, is seeking a Salesforce Administrator to manage, maintain, and enhance their Salesforce platform. This role will support fundraising, donor management, program tracking, and internal operations through system configuration, workflow automation, data management, and user support. The ideal candidate will have hands-on experience with Salesforce administration, Salesforce Flow, and translating business needs into effective platform solutions.

Responsibilities

• Manage day-to-day Salesforce administration, including user accounts, profiles, permission sets, and security settings
• Configure and maintain custom objects, fields, page layouts, Lightning record pages, and validation rules
• Build, maintain, and optimize Salesforce Flows to automate fundraising, donor management, and operational workflows
• Create and maintain reports and dashboards to support fundraising performance, program outcomes, and operational reporting
• Maintain data quality through imports, data cleanup, deduplication, and ongoing data integrity checks
• Support and configure Nonprofit Success Pack (NPSP) or similar nonprofit data models
• Manage and troubleshoot connections with third-party fundraising tools, marketing platforms, and financial applications
• Collaborate with internal stakeholders to gather requirements and implement scalable Salesforce configurations
• Provide user support, training, and documentation to improve platform adoption
• Evaluate Salesforce releases, test updates, and coordinate deployment of system changes

Qualifications

• 3+ years of hands-on Salesforce administration experience
• Strong knowledge of Salesforce configuration, user management, permissions, and security
• Experience building and maintaining Salesforce Flows
• Proficiency in creating reports and dashboards
• Experience with data imports, exports, and cleanup using tools such as Data Loader or Data Import Wizard
• Experience configuring Lightning Experience, including record pages and page layouts
• Strong troubleshooting, communication, and stakeholder collaboration skills
• Salesforce Certified Administrator certification preferred

Preferred Experience

• Experience supporting Salesforce in a nonprofit environment or working with Nonprofit Success Pack (NPSP)
• Understanding of donor management, fundraising workflows, or nonprofit program operations
• Experience supporting third-party integrations and AppExchange applications
• Familiarity with sandbox environments, change sets, and deployment processes

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.