Nonprofit Salesforce Administrator | Flow & Donor Ops

The Phoenix Group; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

The Phoenix Group Advisors in New York seeks a Salesforce Administrator to manage, customize, and optimize their Salesforce platform supporting fundraising, donor management, and program tracking. The role emphasizes hands-on administration, Flow automation, data integrity, and user support, with collaboration across departments to translate needs into scalable Salesforce solutions.

Ideal candidates bring 3+ years of experience, strong problem-solving and communication skills, and a commitment

Qualifications

• 3+ years of hands-on Salesforce administration experience.
• Strong knowledge of Salesforce configuration, user management, and security.
• Experience building and maintaining Salesforce Flows.
• Proficiency in creating reports and dashboards.
• Experience with data imports, exports, and cleanup using Data Loader or Data Import Wizard.
• Experience configuring Lightning Experience, including record pages and layouts.

Responsibilities

• Manage day-to-day Salesforce administration, including user accounts, profiles, permission sets, and security settings.
• Configure and maintain custom objects, fields, page layouts, Lightning record pages, and validation rules.
• Build, maintain, and optimize Salesforce Flows to automate fundraising, donor management, and operational workflows.
• Create and maintain reports and dashboards to support fundraising performance, program outcomes, and operational reporting.
• Maintain data quality through imports, data cleanup, deduplication, and ongoing data integrity checks.
• Support and configure Nonprofit Success Pack (NPSP) or similar nonprofit data models.
• Manage and troubleshoot connections with third-party fundraising tools, marketing platforms, and financial applications.
• Collaborate with internal stakeholders to gather requirements and implement scalable Salesforce configurations.
• Provide user support, training, and documentation to improve platform adoption.
• Evaluate Salesforce releases, test updates, and coordinate deployment of system changes.

Skills

Salesforce Administration

Salesforce Flow

Reports & Dashboards

Data Management

User Support

Stakeholder Collaboration

Tools

Data Loader

Data Import Wizard

Job description

The Phoenix Group Advisors in New York seeks a Salesforce Administrator to manage, customize, and optimize their Salesforce platform supporting fundraising, donor management, and program tracking. The role emphasizes hands-on administration, Flow automation, data integrity, and user support, with collaboration across departments to translate needs into scalable Salesforce solutions.

Ideal candidates bring 3+ years of experience, strong problem-solving and communication skills, and a commitment