Salesforce Administrator

Insight Global (United States); Sunnyvale (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Insight Global is seeking an experienced Salesforce Administrator to manage post-sales operations initiatives. You will drive progress on internal projects, manage resources, communicate with stakeholders, and track milestones across multiple teams including software engineering and operations.

You will optimize internal tools, implement digital channels, manage business processes, and document technically.

Qualifications

• BA/BS degree, professional certification or equivalent PM experience.
• 5+ years in roles involving customer support, customer experience, operations, product launches, data analysis and business process management.
• Deep Salesforce platform experience.
• Experience with Agile methodologies.
• Program management with strategic and analytic focus on customer pain points.
• Ability to distill complex issues into clear communication.
• Strong cross-functional collaboration across time zones.
• Self-starter with curiosity in ambiguous development environments.

Responsibilities

• Provide required support on all Salesforce projects/programs (planning, development, resourcing, reporting).
• Schedule, measure and regularly report on progress, milestones & deliverables.
• Follow established Change Management processes.
• Ensure agreement, alignment and sign-off of initiatives and key deliverables from all stakeholders.
• Maintain project documentation and technical repositories.
• Facilitate workshops, product demos and software trials for Business Requirements.
• Coordinate, conduct and participate in QA/UAT for new features/integrations.
• Conduct Security, Privacy and Risk reviews as required.

Skills

Salesforce

Program management

Agile methodologies

Cross-functional collaboration

Communication

Problem solving

Global time zones

Self-starter

Education

BA/BS degree

Professional Certification

Tools

JavaScript (Salesforce)

LWC

Apex

SOQL

HTML

CSS

Job description

Job Description

We are searching for an experienced Salesforce Administrator to manageprograms and initiatives related to Post Sales Operations. This person will beresponsible for driving progress on all assigned internal projects, managing resources,stakeholder communications and tracking milestones.You will have the opportunity to work across multiple operations and software engineeringgroups focused on optimizing and delivering new functions within multiple internal tools,implementing digital communication channels, platform integrations, business processmanagement & technical documentation etc.

Responsibilities

• Provide required support on all Salesforce projects/programs (planning, development,resourcing, reporting)
• Schedule, measure and regularly report on progress, milestones & deliverables
• Follow established Change Management processes
• Ensure agreement, alignment and sign-off of initiatives and key deliverables from allrespective stakeholders and approvers
• Maintain appropriate project documentation and technical repositories
• Facilitate workshops, product demonstrations and software trials as needed for BusinessRequirement Documents and Proposals
• Coordinate, conduct and participate in the QA/UAT process for new features/integrations
• Conduct Security, Privacy and Risk reviews as required by initiative

Skills and Requirements

• BA/BS degree, Professional Certification or equivalent PM experience
• 5+ years of experience in roles involving customer support, customer experience,operations, product launches, data analysis and business process management
• Deep experience implementing and developing on Salesforce platforms
• Experience working within an Agile methodology
• Experience with program management using strategic, analytic and creative evaluationwith a focus on problem solving customer experience pain points upstream
• Experience with assessing, analyzing and resolving complicated issues, and distill thatcomplexity into simple and concise communication
• Experience building connections with cross-functional partners and team membersthrough effective communication and collaboration, while delivering results in agoal-oriented environment
• Experience working in a global cross-functional environment across multiple time zoneswith competing deadlines
• Self-starter, intellectually curious and creative individual with experience operating inambiguous development environments

Preferred Qualifications

• Experience with developing on Salesforce platforms using JavaScript, LWC, Apex, SOQL,HTML, CSS etc.
• Avid user or keen interest of AR/VR technology and products

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].