Salesforce Administrator

Fluid Water Group; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Fluid Water Group is seeking a skilled Salesforce Administrator to manage and optimize our multi-entity Salesforce environment. The role focuses on configuring Sales Cloud and Marketing Cloud, building automations, and ensuring data integrity.

You will work with business stakeholders, maintain security settings, develop reports and dashboards, and lead change control and release cycles. A Salesforce ADM 201 certification is desirable.

Qualifications

• Proven experience as a Salesforce Administrator.
• Solid experience with Salesforce Sales Cloud and Marketing Cloud.
• Design and maintain Salesforce automation using Flows and declarative tools.
• Strong understanding of security, user management, and configuration.
• Excellent troubleshooting and stakeholder communication skills.
• Experience with change control, testing and release processes.
• Salesforce ADM 201 certification is desirable.
• Experience integrating Salesforce with ERP systems is advantageous.
• Experience with Marketing Cloud, Pardot, Tableau, CPQ is beneficial.
• Experience in multi-site or multi-entity environments is advantageous.

Responsibilities

• Administer, configure and maintain Salesforce across multiple entities.
• Design and maintain automations using Flows and declarative tools.
• Troubleshoot issues, identify root causes and implement long-term fixes.
• Manage users, roles, profiles, permission sets and security.
• Develop reports and dashboards to support commercial and marketing teams.
• Oversee change control, testing and release processes.
• Serve as the primary Salesforce support contact and manage enhancement requests.
• Maintain backlog and collaborate with stakeholders to deliver scalable solutions.
• Produce user documentation and deliver training.
• Document system configurations and process maps.

Skills

Salesforce expertise

Stakeholder communication

Troubleshooting skills

Change control experience

Education

Salesforce ADM 201 certification

Tools

Salesforce Sales Cloud

Marketing Cloud

Salesforce Flows

Pardot/Account Engagement

Tableau

Sage 200

EFACS

CPQ

Job description

• Administer, configure and maintain the Group's Salesforce Sales Cloud and Marketing Cloud platforms across multiple business entities.
• Design, build, test and maintain Salesforce automations using Flows, validation rules, approval processes and assignment rules.
• Investigate, troubleshoot and resolve Salesforce issues, identifying root causes and implementing long-term solutions.
• Manage users, roles, profiles, permission sets, sharing rules and security permissions in line with best practice.
• Develop and maintain reports, dashboards and analytics to support commercial and marketing teams.
• Manage system changes through structured change control, testing and release processes.
• Act as the primary point of contact for Salesforce support, resolving incidents and managing enhancement requests.
• Maintain and prioritise the Salesforce development backlog, working closely with business stakeholders.
• Produce user documentation, deliver training and support user adoption across the business.
• Work with internal teams to gather requirements and deliver scalable Salesforce solutions while maintaining platform integrity.
• Maintain accurate system documentation, configuration records and process maps.

Knowledge and Skills

• Proven experience as a Salesforce Administrator.
• Strong hands-on knowledge of Salesforce Sales Cloud, with experience of Marketing Cloud.
• Experience designing and maintaining Salesforce automation using Flows and declarative tools.
• Strong understanding of Salesforce security, user management and platform configuration.
• Excellent troubleshooting and problem-solving skills with the ability to identify root causes.
• Experience managing Salesforce change control, testing and release processes.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Salesforce Certified Administrator (ADM 201) is desirable.
• Experience integrating Salesforce with ERP systems such as Sage 200, EFACS or similar is advantageous.
• Experience with Marketing Cloud, Pardot (Account Engagement), Tableau, CPQ or other Salesforce applications is beneficial.
• Experience working within a multi-site or multi-entity business environment would be advantageous.