Salesforce Administrator

Rust-Oleum; Beachwood (OH); On-site; USD 64,000 - 81,000; Full time

Job summary

An established industry player is seeking a Salesforce Administrator to enhance the user experience on their dynamic platform. In this pivotal role, you will support the Salesforce ecosystem, ensuring data integrity and user satisfaction. You will also train users, manage system enhancements, and maintain effective communication across departments. The ideal candidate will thrive in a collaborative environment, leveraging their technical expertise to drive improvements. Join a forward-thinking organization that values innovation and offers a comprehensive benefits package, including health insurance and a 401(k) plan with company match.

Benefits

Health Insurance

Paid Holidays

Paid Time Off

401(k) with Company Match

Performance Based Bonus

Continuing Education

Qualifications

• 2-4 years of experience in Salesforce administration and related fields.
• Proficient in SQL and data management techniques.

Responsibilities

• Support and manage the Salesforce platform and integrated systems.
• Train users and ensure effective utilization of the platform.

Skills

Salesforce Administration

SQL

Communication Skills

Data Management

Technical Proficiency

Education

Associates degree

Background in Business Administration or IT

Tools

Salesforce (CRM, CPQ, Commerce)

SAP

PIM (InRiver preferred)

Microsoft Office Suite

Job description

JOB DESCRIPTION

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:

The Salesforce Administrator is responsible for supporting the Salesforce platform (CRM, CPQ, and Commerce) and its integrated systems (PIM, ERP, etc.) including managing and assisting users, training, governing data, identifying enhancement opportunities, and overall system support. They ensure effective utilization of these platforms and collaborate with the organization to ensure the optimal user experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides user support and acts as an administrator for the online store and general system including managing access, resetting passwords, providing guidance, investigating and resolving issues, and routing to the correct department.
• Ensures Online Store content is displayed properly and updated regularly via the Enterprise resource planning (ERP) system, Product Information Management (PIM) system, and Content Management System (CMS).
• Supports the administration of the Product Information Management (PIM) system including managing extensions, assisting users, resolving issues, and extracting information.
• Accountable for training users. Ensures training database is current, creates training videos and scripts, conducts live training sessions, and recommends and executes opportunities to enhance the training program.
• Coordinates and performs thorough testing of all new and revised system features, functions, and reports. Documents findings, provides feedback, and offers solutions.
• Assists with maintaining system governance and data integrity. This includes support with data auditing, addressing & correcting duplications, inaccurate or incomplete records with users (naming conventions, etc), purging of old records/reports/dashboards, transitioning user/record management, and adhering with processes to maintain clean data.
• Documents user challenges, feedback, and requests for improvements. Creates, manages, and collaborates on development tickets related to issues and enhancements.
• Plans and executes system communications to users including new users being brought into the system, new functionality being released, training sessions, opportunities for re-training, etc.
• Documents and tracks system stability and health. Creates reports as requested. Maintains KPIs and presents to division on a regular basis.
• Assists others within the Digital Strategy department, as needed.

EDUCATION REQUIREMENT:

• Associates degree or equivalent from two-year college or technical school
• Background in Business Administration, IT/Computer Science, or related field

EXPERIENCE REQUIREMENT:

• Two to four years related experience and/or training
• Experience with interconnected commerce platforms, site content management, and/or website maintenance.
• Technical knowledge of Salesforce (CRM, CPQ, and Commerce), SAP, and/or PIM (InRiver preferred).
• Experience interacting with and presenting to large groups. Ability to communicate clearly and concisely across different levels within and outside of the organization. Can effectively extract ideas and knowledge, document feedback, and understand and communicate key-takeaways/next steps.
• Experience with extracting, transforming, and interpreting large datasets. Proficiency in SQL preferred.
• Knowledge of the construction business a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Salesforce Accreditations:
  • Salesforce Certified Administrator (preferred)
  • Salesforce Certified Advanced Administrator (preferred)
  • Salesforce Certified Business Analyst (preferred)

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Qualities include being detail oriented, highly proficient with technology, a quick learner, a strong communicator, and a self-starter/self-manager.
• Ability to excel in a remote work environment.
• Ability to excel both independently and in a team environment.
• Proficient in Microsoft Office Suite.

PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear.

BENEFITS AND COMPENSATION:

The salary range for applicants in this position generally ranges between $64,499 and $80,625. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.