Salesforce Admin for AI-Enhanced GTM Ops (Remote)

Remote; San Francisco (CA); Remote; USD 110,000 - 150,000; Full time

Job summary

FireMon is seeking a Salesforce Admin to own day-to-day user management and CRM health within a global Revenue Operations team. You will work across Sales, Marketing, Finance and CS, leveraging Claude and other AI tools to streamline documentation, reporting, and workflow design.

You will overlap with stakeholders in Central or Eastern time zones to align CRM needs with global go-to-market activities. Experience with CRM data quality and integrations is essential.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3+ years Salesforce.com administration experience.
• Active Salesforce Trailblazer - Trailhead badges or community involvement or passion for the platform.
• Proven track record of CRM database cleansing and maintenance.
• Proficiency with Microsoft Office Suite.
• Proficiency with Claude or similar AI assistants used daily for work.
• Hands-on experience with ZoomInfo and Gong.
• Experience with LeanData or similar CRM data routing tools.

Responsibilities

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance.
• Manage user profiles, permissions, licenses, and page layouts.
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations.
• Identify opportunities for efficiency and create simple, scalable solutions for internal and external customers.
• Document system processes, train users and contribute to CRM onboarding.
• Partner with global stakeholders to identify and build improvements.
• Collaborate with Head of Revenue Operations and VP of Growth Marketing to create reports/dashboards for sales and marketing.

Skills

Salesforce administration

CRM reporting

AI tools usage (Claude)

Communication

Education

Bachelor's degree in a relevant field

Tools

Claude

ZoomInfo

Gong

LeanData

Snowflake

Job description

FireMon is seeking a Salesforce Admin to own day-to-day user management and CRM health within a global Revenue Operations team. You will work across Sales, Marketing, Finance and CS, leveraging Claude and other AI tools to streamline documentation, reporting, and workflow design.

You will overlap with stakeholders in Central or Eastern time zones to align CRM needs with global go-to-market activities. Experience with CRM data quality and integrations is essential.