Salesforce Admin: AI-Driven CRM & GTM Ops

Firemon; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

FireMon is seeking a Salesforce Administrator to own day-to-day CRM administration and user management. You will collaborate with Sales, Marketing, Finance, and CS across time zones to keep integrations running smoothly and drive data-driven decisions.

You’ll apply Claude and other AI tools to streamline documentation, reporting, and process design while delivering scalable CRM solutions aligned with business needs.

Qualifications

• Bachelor's degree in a relevant field, or equivalent experience.
• 3+ years Salesforce.com administration experience.
• Certified Salesforce.com Administrator.
• Active Salesforce Trailblazer - Trailhead badges, community involvement, or love of the platform.
• Proven CRM database cleansing and maintenance experience.
• 3rd party/consultant partnership experience.
• Microsoft Office Suite proficiency.
• Power user of Claude (or similar AI assistant) used daily for real work.
• Hands-on experience with ZoomInfo and Gong.
• Experience with LeanData or similar.

Responsibilities

• Provide prompt and complete resolution to CRM challenges and business support issues related to the CRM instance.
• Manage user profiles, permissions, licenses, and page layouts.
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations.
• Identify opportunities for efficiency and invent simple, effective solutions to improve internal and external customer experience.
• Document system processes, train users and contribute to CRM onboarding.
• Partner with global stakeholders to identify and build improvements.
• Create “single source of truth” reports/dashboards for sales and marketing organizations.
• Support and maintain integrations across our GTM tech stack (LeanData, ZoomInfo, Gong, Snowflake).
• Put Claude and other AI tools to work daily to accelerate documentation, reporting, and process design.

Skills

Salesforce administration

Claude AI proficiency

CRM onboarding/reporting

Education

Bachelor's degree in a relevant field or equivalent experience

Certified Salesforce.com Administrator

Tools

Microsoft Office Suite

LeanData or similar

ZoomInfo

Gong

Claude AI tools

Job description

FireMon is seeking a Salesforce Administrator to own day-to-day CRM administration and user management. You will collaborate with Sales, Marketing, Finance, and CS across time zones to keep integrations running smoothly and drive data-driven decisions.

You’ll apply Claude and other AI tools to streamline documentation, reporting, and process design while delivering scalable CRM solutions aligned with business needs.