Salesforce Administrator

FireMon; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

FireMon is seeking a Salesforce Administrator to own day-to-day user management, maintain CRM integrations, and partner with the GTM org. You’ll blend Salesforce expertise with AI tools like Claude to automate documentation and reporting, ensuring scalable, clean systems across Sales, Marketing, and Finance.

You will collaborate with global stakeholders in the Central or Eastern time zones to build trusted dashboards and reports, while keeping LeanData, ZoomInfo, Gong integrations current and

Qualifications

• Bachelor's degree in a relevant field, or equivalent experience.
• 3+ years Salesforce.com administration experience.
• Active Salesforce Trailblazer – Trailhead badges or community involvement.
• CRM database cleansing and maintenance.
• Microsoft Office Suite.
• Proficient with Claude and AI assistants.
• Hands-on experience with ZoomInfo and Gong.
• Experience with LeanData or similar.

Responsibilities

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
• Manage user profiles, permissions, licenses, and page layouts
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
• Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
• Document system processes, train users and contribute to CRM onboarding
• Partner with global stakeholders to identify and build improvements
• Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
• Support and maintain integrations across our GTM tech stack, including LeanData, ZoomInfo, Gong, and Snowflake
• Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff

Skills

Salesforce.com administration

CRM data cleansing

AI tools usage

Cross-functional collaboration

Microsoft Office

Claude AI

Education

Bachelor's degree in a relevant field

Tools

ZoomInfo

Gong

LeanData

Claude AI

Snowflake

Job description

Are you a true Salesforce Trailblazer - the kind of admin who lights up at a workflow problem and can't help but tinker until it's just right? Are you just as comfortable putting Claude and other AI tools to work, turning tedious documentation and reporting into a five-minute job? If that sounds like you, we'd love to have you join the Revenue Operations team at FireMon. We're a small, passionate, and pretty fun crew sitting right at the heart of FireMon's go-to-market strategy - and we can't wait to meet you.

As our Salesforce Admin, you'll own day-to-day user management, work closely with the entire GTM org (Sales/Marketing/Finance/CS), and recommend best practices, all while keeping our CRM integrations running smoothly. You're a natural communicator who can turn business needs into clean, scalable systems - and you know how to pair your Salesforce chops with AI tools like Claude to get more done, faster.

We're looking for candidates based in the Central or Eastern time zone so you can overlap with our Revenue Operations and Sales/Marketing stakeholders around the globe.

Responsibilities

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
• Manage user profiles, permissions, licenses, and page layouts
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
• Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
• Document system processes, train users and contribute to CRM onboarding
• Partner with global stakeholders to identify and build improvements
• Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
• Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
• Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff

Required Qualifications

• Bachelor's degree in a relevant field, or equivalent experience
• 3+ years Salesforce.com administration experience
• Active Salesforce Trailblazer - Trailhead badges, community involvement, or just a genuine love of the platform
• Proven track record of CRM database cleansing and maintenance
• Microsoft Office Suite
• Power user of Claude (or a similar AI assistant) - you use it daily and know how to get real work done with it, not just dabble
• Hands-on experience with ZoomInfo and Gong
• Experience with LeanData or similar

Preferred Qualifications

• SFDC administration in a B2B SaaS environment
• Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana

Reviews from current employees

Visible, transparent, communicative and helpful

Highly skilled, supportive, always willing to go the extra mile and truly have the best interest of the employees at heart.

Working with my team and making an impact

FireMon's Employee Net Promoter Score (eNPS) is 17, as rated by 6 employees. This means 50% of FireMon employees would encourage their friends to become coworkers today.

5 Cool Reasons to Work at FireMon

FireMon is the global thought leader in a space that we invented!

We're an organization built on trust, autonomy, and collaboration.

Our customers face complex, evolving cybersecurity threats - the work is genuinely challenging and meaningful