Sales Workforce Ops Manager: Forecast & Efficiency

Overland Park Chamber of Commerce; Overland Park (KS); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Job summary

SelectQuote is seeking a Workforce Operations Manager I to support the Sales organization. You will help forecast staffing needs, optimize schedules, and execute an agent leveling strategy while partnering cross-functionally with other departments.

This role emphasizes operational metrics, project roadmaps, and continuous improvement. You will inform senior leadership and maintain strong relationships with the sales teams and internal partners.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2–3 years of experience in a production environment required.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Develop constructive operational metrics that drive performance of the Sales department.
• Align workforce deployment to business needs.
• Manage workforce efficiency through process and logistics.
• Track projects from ideation to completion including helping to create the analytic strawman to define performance.
• Inform and make recommendations to senior leadership.
• Maintain effective relationships with the sales teams and appropriate internal departments.
• Engage Sales Agents and Managers to understand and prioritize needs and improvements.

Skills

Analytical skills

Troubleshooting skills

Oral and written communication

Organizational skills

Time management

Multi-tasking

Detail oriented

Interpersonal skills

Team player

Pressure handling

Computer skills

Education

Bachelor’s degree or equivalent experience

2–3 years production environment experience

Job description

SelectQuote is seeking a Workforce Operations Manager I to support the Sales organization. You will help forecast staffing needs, optimize schedules, and execute an agent leveling strategy while partnering cross-functionally with other departments.

This role emphasizes operational metrics, project roadmaps, and continuous improvement. You will inform senior leadership and maintain strong relationships with the sales teams and internal partners.