Sales Training Leader - Onboarding & Readiness

Medica; Hopkins (MN); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Onsite Minnetonka office (3 days/week)

401K contributions

Paid time off and holidays

Job summary

Medica, a nonprofit health plan based in Minnetonka, MN, is seeking a Senior Sales Trainer to design, deliver, and continuously improve onboarding and readiness programs for the National Sales Team covering Medicare, Medicaid, and IFB products.

The ideal candidate brings 5+ years in health care sales learning and development, with proven experience in onboarding, regulatory updates, and large-scale training initiatives.

Qualifications

• Bachelor's degree or equivalent experience in related field.
• 5+ years of work experience beyond degree delivering sales training, facilitating new hire onboarding, or learning and development programs in a health care sales environment.

Responsibilities

• Design, deliver, and continually improve onboarding programs for Medica's National Sales team.
• Lead onboarding for new employees across Inside Sales, Broker Experience, Sales Relationship Management, and other consumer sales and service functions.
• Develop and deliver engaging learning experiences that accelerate time-to-proficiency and prepare employees to confidently serve consumers and business partners.
• Serve as a trusted resource for new team members, providing guidance, coaching, and support throughout the onboarding journey.
• Partner with leaders and subject matter experts to ensure onboarding programs align with business objectives, regulatory requirements, and role expectations.
• Evaluate onboarding effectiveness and implement enhancements based on learner feedback and business outcomes.
• Lead training and readiness initiatives for Annual Enrollment Period (AEP)/Open Enrollment Period (OEP).
• Monitor and communicate product, compliance, regulatory, system, process, and industry updates to ensure the team remains informed and prepared.
• Translate complex information into clear, actionable training and communications that support sales and service excellence.
• Act as a primary point of contact for training-related questions, helping employees navigate challenges and identify solutions.
• Partner with the Sales Technology Trainer to support technology implementations, system enhancements, and adoption efforts.
• Collaborate with Content Specialists and business partners to maintain training materials, job aids, knowledge resources, and readiness documentation.
• Assess organizational readiness and proactively identify training opportunities that support business goals and performance outcomes.
• Develop and implement programs that strengthen sales and service performance through ongoing learning, coaching, and development.
• Identify best practices from top performers and incorporate their successes into training, coaching, and performance support resources.
• Design and manage mentorship and peer-learning opportunities that foster collaboration, engagement, and professional growth.
• Assess team knowledge, skill gaps, and development needs through observations, feedback, and performance data.
• Create targeted learning solutions that deepen understanding of products, regulations, systems, consumer experience, and industry trends.
• Continuously evaluate training effectiveness and recommend improvements that enhance individual and team performance.
• Foster a culture of continuous learning by encouraging curiosity, knowledge sharing, and professional development.

Skills

Sales training

Onboarding design

Learning & development

Healthcare sales

Regulatory compliance

Education

Bachelor's degree or equivalent experience

Job description

Medica, a nonprofit health plan based in Minnetonka, MN, is seeking a Senior Sales Trainer to design, deliver, and continuously improve onboarding and readiness programs for the National Sales Team covering Medicare, Medicaid, and IFB products.

The ideal candidate brings 5+ years in health care sales learning and development, with proven experience in onboarding, regulatory updates, and large-scale training initiatives.