Senior Sales Training & Onboarding Leader

Medica Services Company LLC; Minnetonka (MN); On-site; USD 63,000 - 94,000; Full time

Benefits offered by this job

Total rewards package

Job summary

Medica is seeking a Senior Sales Trainer to design, deliver, and continually improve training for Medica's direct-to-consumer National Sales Team, covering Medicare, Medicaid, and IFB products. The role partners with sales leadership to keep reps informed, trained, and prepared in a regulated environment.

The position is onsite in Minnetonka, MN, with an average of three days per week in the office. Requires 5+ years in healthcare sales training and a Bachelor’s degree or equivalent.

Qualifications

• Bachelor's degree or equivalent experience in related field
• 5+ years of work experience beyond degree delivering sales training, facilitating new hire onboarding, or learning and development programs in a health care sales environment
• Experience supporting direct-to-consumer sales teams, call center operations, broker support functions, or customer service organizations
• Demonstrated experience developing and facilitating instructor-led, virtual, and blended learning programs
• Experience leading training and readiness initiatives for Annual Enrollment Period (AEP), Open Enrollment Period (OEP), or other large-scale business launches
• Knowledge of current healthcare industry trends, CMS regulations, and consumer sales best practices launches

Responsibilities

• Design, implement, and continuously improve onboarding programs for Medica's National Sales team
• Lead onboarding for new employees across Inside Sales, Broker Experience, Sales Relationship Management, and other consumer sales and service functions
• Develop and deliver engaging learning experiences that accelerate time-to-proficiency and prepare employees to confidently serve consumers and business partners
• Serve as a trusted resource for new team members, providing guidance, coaching, and support throughout the onboarding journey
• Partner with leaders and subject matter experts to ensure onboarding programs align with business objectives, regulatory requirements, and role expectations
• Evaluate onboarding effectiveness and implement enhancements based on learner feedback and business outcomes
• Lead training and readiness initiatives for Annual Enrollment Period (AEP)/Open Enrollment Period (OEP)
• Monitor and communicate product, compliance, regulatory, system, process, and industry updates to ensure the team remains informed and prepared
• Translate complex information into clear, actionable training and communications that support sales and service excellence
• Act as a primary point of contact for training-related questions
• Collaborate with Content Specialists and business partners to maintain training materials and readiness documentation
• Assess organizational readiness and identify training opportunities that support goals and performance

Skills

Sales training delivery

Onboarding design

Learning & development

Education

Bachelor's degree or equivalent

Job description

Medica is seeking a Senior Sales Trainer to design, deliver, and continually improve training for Medica's direct-to-consumer National Sales Team, covering Medicare, Medicaid, and IFB products. The role partners with sales leadership to keep reps informed, trained, and prepared in a regulated environment.

The position is onsite in Minnetonka, MN, with an average of three days per week in the office. Requires 5+ years in healthcare sales training and a Bachelor’s degree or equivalent.