Sales Team Lead - Drive Growth & Customer Experience

stevemaddenretailcareers; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits &

401K Eligibility

Paid time off

Employee discount

Career Growth

Tuition Reimbursement

Employee Referral Program

Job summary

Steve Madden is seeking a full-time Sales Supervisor to support store leadership, motivate staff, and drive sales targets while delivering excellent customer service. The role assumes leadership when Store Manager and Assistant Store Manager are absent and is part of a dynamic team focused on cooperation to achieve business goals.

You will lead, inspire, and motivate the team to meet sales targets and provide exceptional service, assist in training, and ensure customer service initiatives are in

Qualifications

• Minimum 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Strong organizational skills and ability to coordinate people, resources, and services to address business goals.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Organizational skills

Team-building

Verbal communication

Written communication

Flexibility

Education

High school diploma

Job description

Steve Madden is seeking a full-time Sales Supervisor to support store leadership, motivate staff, and drive sales targets while delivering excellent customer service. The role assumes leadership when Store Manager and Assistant Store Manager are absent and is part of a dynamic team focused on cooperation to achieve business goals.

You will lead, inspire, and motivate the team to meet sales targets and provide exceptional service, assist in training, and ensure customer service initiatives are in