Sales Team Lead: Customer Experience & Merchandising

Fleet Farm; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Fleet Farm is seeking a Sales Team Lead to provide an exceptional customer experience through trip assurance, merchandising expertise, and strong product knowledge. The role emphasizes training and guiding Team Members, executing planograms, and promoting loyalty programs.

The position requires flexibility for varied shifts and prior retail or leadership experience. Fleet Farm supports Equal Employment Opportunity and accommodations where needed.

Qualifications

• Requires proven leadership and ability to coach a team.
• Demonstrates strong customer service focus.
• Experience with in-aisle service and product knowledge.
• Ability to read and implement planograms and floor resets.
• Proven ability to multi-task in a fast-paced environment.
• Flexibility to work varied shifts including days/nights/weekends/holidays.
• Commitment to Fleet Farm's equal employment opportunity policy.

Responsibilities

• Train, develop, and lead Team Members within the assigned zone.
• Assign and prioritize daily merchandising needs and ensure execution.
• Provide in-aisle customer service and positive shopping experience.
• Ensure proper product facing and zone recovery.
• Execute price changes and tabloid set processes consistently.
• Coordinate floor merchandising resets with the team and project coordinator.
• Interpret planograms and meet deadlines for in-store displays.
• Promote Fleet Farm loyalty program and other initiatives.

Skills

Team leadership

Customer service

Merchandising

Planograms

Training

Education

High School Diploma

Job description

Fleet Farm is seeking a Sales Team Lead to provide an exceptional customer experience through trip assurance, merchandising expertise, and strong product knowledge. The role emphasizes training and guiding Team Members, executing planograms, and promoting loyalty programs.

The position requires flexibility for varied shifts and prior retail or leadership experience. Fleet Farm supports Equal Employment Opportunity and accommodations where needed.