Senior Team Lead: Customer Experience & Store Leadership

Fleet Farm; Oklahoma; On-site; USD 52,000 - 76,000; Full time

Job summary

Fleet Farm is seeking a Senior Team Lead to deliver an exceptional customer experience through trip assurance, visual merchandising, and solid product knowledge. You will assist in storewide areas, participate in opening and closing, and develop leadership skills for future management roles.

The role includes supervising team members, managing daily tasks, and upholding Fleet Farm standards for inventory, customer readiness, and safety. Equal employment opportunities are provided.

Qualifications

• High School Diploma or GED required.
• 2+ years of retail management or supervisory experience preferred.
• Proven ability to lead, coach and build teammate relationships in an environment of fast change.
• Must be able to direct and motivate a diverse teammate population that includes full-time and part-time team members.
• Demonstrated ability to act decisively in implementing solutions.
• Strong organizational skills for planning work and monitoring progress toward goals.
• Demonstrated ability to multi-task; respond flexibly in a quickly changing environment.
• Strong communication skills for effective management of teams.

Responsibilities

• Review Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, Store POG execution and integrity.
• Act as Manager On Duty and oversee all areas of the store in the absence of other Managers.
• Ensure Fleet Farm Reward Program is understood and executed by all employees.
• Provide guidance and oversight for Customer related issues, seeking win-win outcomes and supporting a resolution.
• Train, develop, and supervise Team Members throughout the store.
• Ensure customer readiness standards are being executed at a high level.
• Maintain Fleet Farm standards for in-stock levels and trip assurance.
• Coordinate with Management on Zone maintenance and special projects.
• Provide input to Sales Manager for performance review.
• Ensure a clean and inviting store presentation to customers and Team Members.
• Assign, prioritize and execute daily tasks for team members.
• Ensure safe work standards are followed throughout the store.
• Support Loss Prevention efforts to reduce shrink activity through education, awareness and compliance.

Skills

Retail management

Team leadership

Customer service

Communication

Training

Multi-tasking

Organizational skills

Problem solving

Education

High School Diploma or GED

Job description

Fleet Farm is seeking a Senior Team Lead to deliver an exceptional customer experience through trip assurance, visual merchandising, and solid product knowledge. You will assist in storewide areas, participate in opening and closing, and develop leadership skills for future management roles.

The role includes supervising team members, managing daily tasks, and upholding Fleet Farm standards for inventory, customer readiness, and safety. Equal employment opportunities are provided.