Call Center Representative

Lap of Love Veterinary Hospice

Boise (ID)

Remote

USD 18,184 - 25,898

Full time

14 days+

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Benefits offered by this job

Medical Insurance Plans

Dental and Vision Insurance

Generous Paid Time Off

Pet Insurance

Remote Work From Home

Job summary

A compassionate veterinary service is seeking a Call Center Representative to provide high-quality customer service to pet families. This entry-level, full-time position allows you to work from home, where you'll handle customer calls and schedule appointments for pet care. Ideal candidates have excellent customer service skills and experience in call center environments. Competitive pay and comprehensive benefits package offered.

Qualifications

Experience in high call volume or call center environments.
Ability to work from home with minimal peer interactions.
Must attend mandatory 4-week training program.

Responsibilities

Provide excellent customer service to pet families.
Answer a high volume of calls.
Document medical information and schedule appointments.

Skills

Customer service skills

Attention to detail

Adaptability to new processes

Tools

Five9

Gmail

Google Calendar

Google Maps

Zoom

Job description

Overview

Join Lap of Love as a Call Center Representative and love what you do. Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Base pay range

$16.00/yr - $16.00/yr

Compensation

This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour

Essential Functions & Responsibilities

Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Guide emotional conversations in a calm and peaceful manner
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to ensure the highest standard of customer service

Requirements

Experience working in high call volume, customer service, or call center environments
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position.

Physical Job Requirements

Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard
Ability to lift up to 15 pounds

Schedule

Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits