Sales Systems & CRM Enablement Lead

MacAllister Machinery Company, Inc.; Five Points (IN); On-site; USD 95,000 - 130,000; Full time

Job summary

MacAllister Machinery Company, Inc. in Indianapolis is seeking a sales systems specialist to coordinate, implement, support, and administer sales business systems.

You will serve as the liaison between Sales & Rental units and IT vendors, gathering end-user needs and ensuring reliable system configurations. The role focuses on governance, user adoption, and training across Teams, Power Platform, Power BI, and related tools, with emphasis on delivering practical solutions that align with business

Qualifications

• Bachelor’s degree in business related field or equivalent experience.
• 5+ years in CRM, data management, project management, or managing business systems.
• 10 years’ experience in CRM, data management, project management, or managing business systems (preferred).
• Experience with Digital solutions, Microsoft preferably (Teams, SharePoint, Power Platform, Power BI, SQL, Smartsheet).
• Experience writing business requirements and documenting processes.

Responsibilities

• Administer and govern sales business systems – responsible for maintaining and governing system configurations.
• Bridge the gap between business and technology by understanding business processes and speaking the language of developers and end users.
• Troubleshoot end-user issues and determine best path for resolution.
• Review and research system version upgrades for business systems – coordinate with business, vendor and IT teams.
• Assist in identifying opportunities for process improvement, developing procedures, and setting usage policies.
• Facilitate evaluation of requests and initiatives with business leaders to set priorities and provide status updates to stakeholders.
• Develop written functional specifications of prioritized requests.
• Collaborate with developers and testers to implement requirements and coordinate QA/UAT.
• Work with business managers to develop user adoption goals and plans to execute.
• Collaborate with business teams to understand training needs and deliver system training (videos, docs, in-person).
• Other duties as assigned

Skills

CRM systems

Data management

Project management

Business analysis

Communication skills

Education

Bachelor’s degree in business related field

PPM Certificate

Tools

Teams

SharePoint

Power Platform

Power BI

SQL

Smartsheet

Job description

MacAllister Machinery Company, Inc. in Indianapolis is seeking a sales systems specialist to coordinate, implement, support, and administer sales business systems.

You will serve as the liaison between Sales & Rental units and IT vendors, gathering end-user needs and ensuring reliable system configurations. The role focuses on governance, user adoption, and training across Teams, Power Platform, Power BI, and related tools, with emphasis on delivering practical solutions that align with business