Sales Systems Analyst & CRM Process Optimizer

MacAllister Machinery Company, Inc.; Novi (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

MacAllister Machinery Company, Inc. is seeking a subject matter expert to coordinate, implement, support, and govern sales business systems, serving as the liaison between Sales & Rental units and IT/vendors.

The role requires a bachelor’s degree, 5+ years in CRM/data management/project management, and experience with Microsoft 365 tools and Power Platform. You will lead training, develop specs, and drive process improvements.

Qualifications

• Bachelor’s degree in business or related field or equivalent years of experience.
• 5+ years experience in CRM, data management, project management, or managing business systems.
• 10+ years preferred in CRM, data management, project management, or managing business systems.
• Experience with Digital solutions, Microsoft products (Teams, SharePoint, Power Platform, Power BI, SQL, Smartsheet).
• Experience writing business requirements and documenting processes.

Responsibilities

• Administer and govern sales business systems configurations.
• Bridge business processes with IT and vendors; translate needs.
• Troubleshoot end-user issues and coordinate resolutions.
• Assess system upgrades and coordinate with stakeholders.
• Identify process improvements and document procedures.
• Define priority initiatives and provide status updates.
• Develop functional specs and guide QA, UAT, and signoff.
• Collaborate on user adoption goals and training materials.
• Deliver system training materials and sessions.
• Perform other duties as assigned.

Skills

CRM

Data management

Project management

Business processes understanding

Communication skills

Education

Bachelor’s degree in business related field

PPM Certificate

Tools

Microsoft Teams

SharePoint

Power Platform

Power BI

SQL

Smartsheet

Job description

MacAllister Machinery Company, Inc. is seeking a subject matter expert to coordinate, implement, support, and govern sales business systems, serving as the liaison between Sales & Rental units and IT/vendors.

The role requires a bachelor’s degree, 5+ years in CRM/data management/project management, and experience with Microsoft 365 tools and Power Platform. You will lead training, develop specs, and drive process improvements.