Sales Support Team Lead - Customer Experience & Performance

T.D. Williamson; Tulsa (OK); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

TDW in Tulsa, OK is seeking a seasoned Sales Support Team Leader to guide a team of Sales Support Representatives (ISRs) and drive an outstanding customer experience.

You will recruit, coach, and develop staff; set standards for quotes, order processing, and deliveries; analyze KPIs and lead continuous improvement across sales support operations in the Western Hemisphere product offerings.

Competenze

• Bachelor’s Degree required; preference for Engineering, Business Management, or Sales/Commercial disciplines.
• Minimum of five years in a supervisory capacity in oil and gas pipeline industry preferred.
• Exceptional organizational skills with ability to manage time and allocate resources effectively.
• Demonstrated leadership capabilities with a track record of guiding teams to success.
• Strong commercial acumen and interpersonal skills; adept at building relationships.
• Thrives in a fast-paced, dynamic environment with shifting priorities.

Mansioni

• Leads a team of Sales Support Representatives (ISRs) to deliver exceptional customer experience.
• Recruits, coaches, evaluates, and develops staff through individualized plans and mentorship.
• Oversees quoting, order processing, and on-time delivery of products and services.
• Audits ISR activities for accuracy and responsiveness; maintains performance standards.
• Provides KPI analysis via dashboards and drives process improvements.
• Collaborates with Sales Leadership, Legal Counsel, Quality and HSE to address obligations and risks.

Conoscenze

Leadership

Team management

Customer service

Communication

MS Excel

CRM/ERP systems

Time management

Interpersonal skills

Relationship building

Formazione

Bachelor’s degree

Strumenti

CRM/ERP systems

Descrizione del lavoro

TDW in Tulsa, OK is seeking a seasoned Sales Support Team Leader to guide a team of Sales Support Representatives (ISRs) and drive an outstanding customer experience.

You will recruit, coach, and develop staff; set standards for quotes, order processing, and deliveries; analyze KPIs and lead continuous improvement across sales support operations in the Western Hemisphere product offerings.