Sales Support Specialist: Quoting, Contracts & Deal Desk

Lightedge; Northern (KY); Hybrid; USD 45,000 - 75,000; Full time

Job summary

LightEdge Solutions is seeking a Sales Support Associate to help sellers maximize client engagement and revenue by removing blockers and coordinating deal-support activities. This role collaborates with Legal, Finance, Sales Operations, and Product to streamline quoting, contracts, and procurement, with a 24-hour SLA for Level 1 quotes.

Candidates should have Salesforce experience, strong organizational skills, and the ability to learn LightEdge's product catalog and pricing models.

Qualifications

• Experience in sales support, sales operations, deal desk, revenue operations, contracting, or a related function.
• Familiarity with Salesforce and quoting tools.
• Experience coordinating contracts, approvals, DocuSign workflows, procurement requests, or similar sales-support processes.
• Strong organizational and follow-through skills, with the ability to manage multiple time-sensitive requests.
• Excellent written and verbal communication skills.
• Ability to prioritize competing requests and meet defined service-level expectations.

Responsibilities

• Provide guided-selling tool support and scheduling assistance for assigned sellers.
• Partner with sales managers and Sales Operations to support the team’s highest-priority opportunities.
• Serve as the first line of response for Level 1 quoting requests in the Salesforce support queue, maintaining a 24-hour SLA.
• Escalate technical, complex, or non-Level 1 requests to the appropriate team.
• Own deal desk requests from intake through resolution, ensuring internal action items do not stall.
• Coordinate legal and MSA requests, including routing, tracking, and follow-through to signature.
• Prepare and send DocuSign envelopes, manage approval routing, and track signature status.
• Support procurement activities tied to deals, including vendor coordination, purchase orders, and purchasing approvals.
• Coordinate RFP and client reference requests.
• Build and support client-facing presentations and deal materials.
• Track incentive-related paperwork and deal approvals.
• Support Salesforce hygiene and data corrections for active contracts in partnership with Sales Operations, Billing, and Implementations.
• Develop strong knowledge of Lightedge’s product catalog and pricing models to support deal structuring and quoting.
• Collaborate with Legal, Finance, Service Delivery, Sales Operations, Product Management, IT, and Enablement.
• Identify and recommend improvements to quoting, contracting, and deal-support processes through standardization.
• Surface tooling and skills gaps to IT, Sales Operations, and Sales Enablement.

Skills

Organizational skills

Communication

Tools

Salesforce

DocuSign

Quoting tools

Job description

LightEdge Solutions is seeking a Sales Support Associate to help sellers maximize client engagement and revenue by removing blockers and coordinating deal-support activities. This role collaborates with Legal, Finance, Sales Operations, and Product to streamline quoting, contracts, and procurement, with a 24-hour SLA for Level 1 quotes.

Candidates should have Salesforce experience, strong organizational skills, and the ability to learn LightEdge's product catalog and pricing models.