Sales Support Specialist - Quotes, Orders & Aftermarket

Flowserve US Inc; Port Arthur (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Retirement plan

Disability insurance

Parental leave

Life insurance

FSA/HSA

Job summary

Flowserve is seeking a Sales Support Representative for our Port Arthur, TX site. On-site, you will support customers with parts, pricing, repair services, and aftermarket solutions for mechanical seals and related equipment.

You’ll coordinate with sales, engineering, operations, and supply chain to ensure accurate orders and fulfillment. You’ll leverage catalogs and technical documentation to identify products and respond to inquiries, while maintaining records, processing orders, and assisting

Qualifications

• Experience in customer service, inside sales, or order management.
• Strong organizational skills to manage multiple priorities.
• Excellent attention to detail and data accuracy.
• Proficiency with MS Office applications (Excel, Word, Outlook).
• Ability to work in a collaborative, fast-paced environment.
• Ability to apply pricing, quotations, and order processing concepts.
• Experience with SAP, ERP, or CRM systems.

Responsibilities

• Respond promptly to inquiries about pricing, parts availability, repair services, and after-market support.
• Prepare and process quotations, sales orders, change orders, shipping instructions, and related documentation.
• Utilize Flowserve catalogs and technical docs to identify products and support requests.
• Support order expediting and communicate delivery status to customers and internal stakeholders.
• Collaborate with Sales Engineers, Application Engineers, Production Planning, Operations, and Customer Service teams.
• Resolve customer concerns and service issues through cross-functional coordination.
• Identify and recommend alternatives when requested items are unavailable.
• Review customer contracts to ensure commercial and operational requirements are met.
• Discuss pricing, lead times, delivery schedules, and payment terms.
• Assist with accounts receivable inquiries and approved credits.
• Maintain accurate and organized customer records and sales documents.
• Use SAP and other systems to research inventory, process orders, verify product availability.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team collaboration

Problem solving

Pricing & quotations

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

SAP

ERP

CRM

Excel

Word

Outlook

Job description

Flowserve is seeking a Sales Support Representative for our Port Arthur, TX site. On-site, you will support customers with parts, pricing, repair services, and aftermarket solutions for mechanical seals and related equipment.

You’ll coordinate with sales, engineering, operations, and supply chain to ensure accurate orders and fulfillment. You’ll leverage catalogs and technical documentation to identify products and respond to inquiries, while maintaining records, processing orders, and assisting