Sales Support Representative, Associate-H

Flowserve; Port Arthur (TX); In loco; USD 40.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Descrizione del lavoro

Flowserve in Port Arthur, TX is seeking a Sales Support Representative to provide timely pricing, parts, and order assistance for mechanical seals and aftermarket solutions. You will coordinate with sales, engineering, operations, and customers to ensure accurate quotations and smooth order fulfillment.

You will use Flowserve catalogs, ERP systems, and documentation to identify solutions, Expedite orders, communicate delivery status, and support commercial terms, discounts, and credits as needed.

Competenze

• High School Diploma or GED required; Bachelor’s degree preferred.
• Experience in customer service, inside sales, or order management.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and data integrity.

Mansioni

• Respond to inquiries on pricing, parts, repairs, and aftermarket support.
• Prepare quotations, sales orders, change orders, and shipping instructions.
• Use Flowserve catalogs and documentation to identify solutions for customers.
• Support order expediting and provide delivery status updates.
• Collaborate with internal teams to fulfill customer requirements.
• Review contracts and pricing terms; assist with AR inquiries.

Conoscenze

Customer service

Inside sales

Order management

Data accuracy

Microsoft Office

Communication

Formazione

High School Diploma or GED

Bachelor's degree preferred

Strumenti

SAP

ERP systems

CRM

Descrizione del lavoro

Sales Support RepresentativeReq ID: R-21643Location: Port Arthur, Texas, United StatesWork Arrangement: On-Site (5 Days per Week)Your Role and ImpactThe Sales Support Representative plays a critical role in supporting Flowserve customers by providing timely and accurate assistance related to parts, pricing, repair services, and aftermarket solutions for mechanical seals and supporting equipment.This position serves as a key liaison between customers, distributors, sales, engineering, operations, and supply chain teams to ensure exceptional customer service, efficient order processing, and successful order fulfillment. The successful candidate will leverage technical documentation, parts catalogs, and business systems to help customers identify solutions that support their operational needs.Key ResponsibilitiesRespond promptly and professionally to customer inquiries regarding pricing, parts availability, repair services, order status, and aftermarket support.Prepare and process quotations, sales orders, change orders, shipping instructions, and related documentation.Utilize Flowserve parts catalogs, technical documentation, and reference materials to identify products and support customer requests.Support order expediting activities and communicate delivery status updates to customers and internal stakeholders.Collaborate with Sales Engineers, Application Engineers, Production Planning, Operations, and Customer Service teams to support customer requirements.Resolve customer concerns and service issues through effective problem-solving and cross-functional coordination.Identify and recommend alternative products, parts, or solutions when requested items are unavailable.Review customer contracts and documentation to ensure commercial and operational requirements are understood and fulfilled.Discuss customer requirements related to pricing, lead times, delivery schedules, payment terms, and commercial agreements.Assist with accounts receivable activities, including approved credits, discounts, and payment-term inquiries.Maintain accurate and organized customer records, quotations, transactions, and sales documentation.Utilize SAP and other business systems to research inventory, process orders, verify product availability, and support customer transactions.Required QualificationsHigh School Diploma or GED equivalent.Customer service, inside sales, sales support, order management, or commercial support experience.Strong organizational skills with the ability to manage multiple priorities and deadlines.Excellent attention to detail and data accuracy.Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.Strong written and verbal communication skills.Ability to work effectively in a collaborative and fast-paced environment.Ability to apply basic mathematical concepts related to pricing, discounts, quotations, and order processing.Strong customer-service orientation and problem-solving skills.Ability to build relationships with customers and internal stakeholders.Preferred QualificationsBachelor's degree or equivalent combination of education, experience, and demonstrated capabilities.SAP experience, including quoting, order processing, inventory inquiries, and order-status management.Experience with ERP, CRM, or order management systems.Experience supporting industrial products, mechanical seals, pumps, valves, or rotating equipment.Knowledge of commercial terms, contracts, pricing structures, and customer account management.Experience supporting manufacturing, industrial service, or aftermarket operations.Ability to interpret technical documentation, parts breakdowns, and engineering drawings.Experience working with distributors, industrial customers, and customer service organizations.Knowledge of inventory management and supply chain processes.Experience supporting domestic and international customer transactions.What We Can Offer YouAt Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.Our benefits include:Competitive SalaryMedical, Dental & Vision InsuranceRetirement Planning & Financial Wellness ResourcesFlexible Spending Account (FSA) and Health Savings Account (HSA)Short- and Long-Term DisabilityParental LeaveLife, Supplemental Life, Child, Spousal, and AD&D InsuranceBenefits may vary by job, location, and/or collective bargaining agreement.