Sales Support Specialist – Industrial Equipment

Flowserve Corporation; Port Arthur (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental & Vision Insurance

Retirement Planning & Financial Well-

Flexible Spending Account (FSA) and HS

Disability insurance

Parental Leave

Life and AD&D Insurance

Job summary

Flowserve Corporation in Port Arthur, Texas is seeking a Sales Support Representative to assist customers with parts, pricing, repair services, and aftermarket solutions for mechanical seals and related equipment. You will serve as a liaison between customers, distributors, sales, engineering, operations and supply chain to ensure accurate orders and timely fulfillment.

Key duties include handling inquiries, preparing quotations and orders, using Flowserve catalogs and SAP to verify

Qualifications

• High school diploma or GED required.
• Experience in customer service, inside sales, sales support or order management.
• Strong organizational skills with multitasking abilities.
• Excellent attention to detail and data accuracy.
• Proficiency with Microsoft Office including Excel, Word, Outlook.
• Strong written and verbal communication skills.
• Ability to collaborate in a fast-paced environment.

Responsibilities

• Respond to customer inquiries regarding pricing, parts availability, repair services, order status and aftermarket support.
• Prepare and process quotations, sales orders, change orders, shipping instructions, and related documents.
• Use Flowserve catalogs, technical docs, and references to identify products for customers.
• Support order expediting and communicate delivery status to customers and internal stakeholders.
• Collaborate with Sales Engineers, Application Engineers, Production Planning, Operations and Customer Service to meet customer needs.
• Resolve customer concerns through problem-solving and cross-functional coordination.
• Identify alternatives when requested items are unavailable.
• Review contracts and documentation to ensure commercial and operational compliance.
• Discuss pricing, lead times, delivery schedules, payment terms, and commercial agreements.
• Assist accounts receivable with credits, discounts and payment-term inquiries.
• Maintain accurate customer records, quotations and transactions.
• Use SAP and other systems to research inventory and process orders.

Skills

Customer service

Inside sales

Order management

Data accuracy

Microsoft Office

Verbal & written communication

Education

High School Diploma or GED

Bachelor’s degree or equivalent

Tools

SAP

ERP systems

CRM systems

Job description

Flowserve Corporation in Port Arthur, Texas is seeking a Sales Support Representative to assist customers with parts, pricing, repair services, and aftermarket solutions for mechanical seals and related equipment. You will serve as a liaison between customers, distributors, sales, engineering, operations and supply chain to ensure accurate orders and timely fulfillment.

Key duties include handling inquiries, preparing quotations and orders, using Flowserve catalogs and SAP to verify