Sales Support Specialist: Order Mastery & Customer Care

Airgas; Indianapolis (IN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid holidays

Parental leave

Tuition assistance

Job summary

Airgas is hiring a Sales Support Specialist in Indianapolis, IN to partner with the sales team and manage back-end sales processes. You will support order entry, quotation generation, account setup, and ensure accurate real-time tracking throughout the order lifecycle.

The role requires strong communication and organizational skills, with proficiency in MS Office/Google Suite and experience with ERP/CRM systems such as SAP and Salesforce. On-site office hours apply.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• Proficiency in Microsoft Office/Google Suite; experience with ERP and CRM software (SAP, Salesforce) preferred.

Responsibilities

• Enter orders and generate quotations; set up accounts and manage the sales process.
• Oversee the full order lifecycle including modifications and cancellations.
• Monitor back-order statuses and provide delivery proofs to stakeholders.

Skills

Customer service

Communication

Organization

Prioritization

Education

High School Diploma or GED

Associate’s degree

Tools

SAP

Salesforce

Job description

Airgas is hiring a Sales Support Specialist in Indianapolis, IN to partner with the sales team and manage back-end sales processes. You will support order entry, quotation generation, account setup, and ensure accurate real-time tracking throughout the order lifecycle.

The role requires strong communication and organizational skills, with proficiency in MS Office/Google Suite and experience with ERP/CRM systems such as SAP and Salesforce. On-site office hours apply.