Sales Support Representative ( HME)

AdaptHealth; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

AdaptHealth in New York seeks a Sales Support Representative to assist the sales team with customer service, orders, and coordination of deliveries. You will train patients and caregivers, discuss insurance coverage, and process payments while ensuring accurate documentation.

Role requires handling referrals, HIPAA compliance, and knowledge of EMR systems. A high school diploma and 2 years in healthcare or customer service are preferred.

Responsibilities

• Fulfills patient orders with accurate documentation and delivery instructions.
• Trains and educates patients and caregivers on equipment use and services.
• Communicates patient rights, billing contact, and patient satisfaction processes.
• Discusses insurance coverage and arranges patient financial responsibilities.
• Processes payments via standard electronic tools.
• Obtains signatures for all documentation (delivery tickets, benefits assignments, care plans, waivers).
• Gathers information and medical documentation to ensure timely referrals and MDOrder signatures.
• Supports promotional activities and obtains referral source profile information.
• Increases referral volume by promoting within and across business lines.
• Serves as a resource on Medicare/Medicaid and private insurance documentation and reimbursement guidelines.
• Assists sales team with orientations and in-services to referral sources.
• Suggests alternative equipment/services based on reimbursement limits.
• Maintains knowledge of EMR and AdaptHealth systems.
• Coordinates with other departments to optimize delivery efficiency.
• Adheres to PPE, infection control, and hazardous materials procedures; maintains HIPAA compliance.

Job description

Description

Sales Support Representative

This position has many responsibilities related to customer service, equipment, service, deliveries, and marketing related activities. Responsible for marketing and patient qualification activities, collecting necessary medical records to ensure compliant referrals and entering referrals into AdaptHealth EMR system.

Job Duties:

• Responsible for fulfilling patient orders, documentation and delivery instructions are accurate.
• Trains and educates patients and caregivers on use of equipment and answers any inquiries related to services or equipment.
• Informs new patients about their rights and responsibilities, whom to contact with questions and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys.
• Discusses insurance coverage with patient and arranges payment of patient’s financial responsibility.
• Able to process credit and debit card payments using standard electronic tools.
• Responsible for obtaining signatures of patient or caregiver for each piece of documentation including the delivery ticket, assignment of benefits, care plan, and waiver of liability.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions.
• Assists with promotional rollouts and in obtaining referral source profile information.
• Increases referral volume from facility by promotion within business lines and cross selling among business lines through solicitation/facilitation of referral orders from referral sources.
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to equipment and services.
• Assists sales team in the planning and conducting of orientations and in-services to referral sources regarding equipment and services.
• Suggests alternative equipment or services as warranted based on reimbursement limitations.
• Maintains working knowledge of assigned Health Systems’ electronic medical records, as well as AdaptHealth electronic systems.
• Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Perform other related duties as assigned.

Competency, Skills and Abilities:

• Knowledge of services and products.
• Excellent verbal and written communication.
• Excellent customer service skills.
• Ability to work independently and with a team.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to prioritize and manage multiple projects.
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office.

Requirements

Minimum Job Qualifications:

• High school diploma or equivalent required.
• Two (2) years’ work-related experience health care, customer service, delivery personnel with sales component or entry level sales is required.
• Prior work experience in the HME, Diabetic or Wound Supply is preferred.
• Valid and unrestricted driver’s license.

Compensation

• $18.00- $21.00 hourly
• Compensation is based on experience, location and role level

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.