Sales Support Specialist: Drive Customer Solutions

FERGUSON; Town of Fort Edward (NY); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

Ferguson is hiring a Sales Support Representative to assist Sales teams, quote products, and coordinate deliveries. You will help customers find the right solutions, improve order accuracy, and respond quickly to inquiries.

A fast-paced environment rewards proactive problem solving and strong relationship building. The role requires 3–5 years in sales or customer service, knowledge of industrial pipes, valves and fittings, and proficiency in CRM and Microsoft Office.

Qualifications

• 3-5 years of sales and/or customer service experience preferred.
• 3-5 years of Industrial Pipes, Valves and Fitting knowledge preferred.
• Exhibit strong sales skills including upselling.
• Proven ability to respond quickly to customer needs and make timely decisions.
• Ability to thrive in a fast-paced environment and follow through on commitments.

Responsibilities

• Support Sales associates to identify best products and solutions for customers.
• Provide timely quotations and accurate sales orders for personalized service.
• Coordinate deliveries on behalf of customers.
• Answer sales calls and resolve customer questions or concerns.
• Utilize CRM and phone systems to manage customer interactions.

Skills

Sales experience

Customer service

Upselling

Strong communication

Tools

CRM system

Microsoft Office

Job description

Ferguson is hiring a Sales Support Representative to assist Sales teams, quote products, and coordinate deliveries. You will help customers find the right solutions, improve order accuracy, and respond quickly to inquiries.

A fast-paced environment rewards proactive problem solving and strong relationship building. The role requires 3–5 years in sales or customer service, knowledge of industrial pipes, valves and fittings, and proficiency in CRM and Microsoft Office.