Sales Support Specialist - Diesel Parts

The Diesel Store; Texas; On-site; USD 32,000 - 46,000; Full time

Job summary

M&D in Humble, TX is seeking a Sales Representative Assistant to support the Sales Representatives by processing orders, preparing quotes, and helping customers. You will coordinate with the sales team to ensure orders are accurate, returns and warranties are handled, and customer questions are answered promptly.

The role emphasizes data entry, order verification, and proactive communication with customers to maintain high satisfaction and repeat business.

Qualifications

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication.
• Experience or familiarity with basic customer service principles.

Responsibilities

• Process designated orders, including orders taken over the phone.
• Create and complete customer quotes, and verify web orders as needed.
• Work directly with a designated Sales Representative.
• Assist Sales Representatives with returns and warranties.
• Answer inbound calls and transfer callers to a Tech or the parts department based on customer needs.
• Check and respond to emails.
• Answer customer questions and follow up with customers.
• Check parts availability.
• Use company databases to look up parts.
• Suggest products and services to customers based on their needs.
• Ensure customer satisfaction and build excellent client relationships.
• Recognize priorities and solve problems as they come up.
• Perform other duties as assigned by supervisor.

Skills

Microsoft Office

Typing / keyboarding

Communication skills

Customer service basics

Job description

M&D in Humble, TX is seeking a Sales Representative Assistant to support the Sales Representatives by processing orders, preparing quotes, and helping customers. You will coordinate with the sales team to ensure orders are accurate, returns and warranties are handled, and customer questions are answered promptly.

The role emphasizes data entry, order verification, and proactive communication with customers to maintain high satisfaction and repeat business.