Sales Support & Quotes Coordinator

Automatic Data Processing, Inc.; Humble (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

M&D in Humble, TX is hiring a Sales Representative Assistant to support the Sales team by processing orders, preparing quotes, and helping customers achieve their goals.

This role collaborates with Sales Representatives, handles returns and warranties, answers calls and emails, checks parts availability, and uses our databases to locate parts. Strong MS Office skills, solid communication, and a customer-service mindset are essential; a pre-employment background check is required.

Qualifications

• Knowledge of Microsoft Office programs.
• Typing, grammar, and basic written and verbal communication skills.
• Knowledge of basic customer service principles.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Responsibilities

• Process designated orders, including orders taken over the phone.
• Create and complete customer quotes, and verify web orders as needed.
• Work directly with a designated Sales Representative.
• Assist Sales Representatives with returns and warranties.
• Answer inbound calls and transfer callers to a Tech or the parts department based on customer needs.
• Check and respond to emails.
• Answer customer questions and follow up with customers.
• Check parts availability.
• Use company databases proficiently to look up parts.
• Suggest products and services to customers based on their needs.
• Ensure customer satisfaction and build excellent client relationships.
• Recognize priorities and solve problems as they come up.
• Perform other duties as assigned by supervisor.

Skills

MS Office

Typing

Communication skills

Customer service principles

Job description

M&D in Humble, TX is hiring a Sales Representative Assistant to support the Sales team by processing orders, preparing quotes, and helping customers achieve their goals.

This role collaborates with Sales Representatives, handles returns and warranties, answers calls and emails, checks parts availability, and uses our databases to locate parts. Strong MS Office skills, solid communication, and a customer-service mindset are essential; a pre-employment background check is required.