Sales Support Specialist: Customer Success & Admin

Wesgarde; Lakeland (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Wes-Garde Components Group, Inc. is seeking an organized Sales Support to assist the sales team with administrative duties and customer service in Lakeland, FL. This in-person, full-time role requires a high school diploma and 1–2 years of customer service or administrative experience.

You will work with Excel, Word, and Outlook, and CRM experience is preferred. Strong phone skills and proactive behavior toward company goals are essential for success in this position.

Qualifications

• High school Diploma/GED required.
• 1–2 years customer service and/or administrative service.
• 1–2 years computer skills: Excel, Word, Outlook.
• CRM experience preferred (Customer Relationship Management).
• Minimum of 1 year phone skills.
• Demonstrate pro‑active approaches, practices, and behaviors for company goal attainment.

Responsibilities

• Assist sales staff in providing excellent customer service
• Monitor customers’ account
• Communicate any changes to internal sales department
• Coordinate activities effectively and maintain professional relationships with customers and staff members.
• Coordinate with internal departments to ensure that all systems are in alignment and that all orders are tracked and processed within turnaround times.
• Process sales quotes and expedite sales orders by contacting vendors to gather pertinent information
• Maintain various databases and Microsoft spreadsheets/running sales reports
• Process sales leads – literature and sample requests
• Manage the correspondence between the sales team and their customers
• Provide data and reports to help the sales team
• Data entry
• Perform and process other various administrative sales support

Skills

Customer service

Administrative support

Effective communication

Education

High school Diploma/GED

Tools

Excel

Word

Outlook

CRM

Job description

Wes-Garde Components Group, Inc. is seeking an organized Sales Support to assist the sales team with administrative duties and customer service in Lakeland, FL. This in-person, full-time role requires a high school diploma and 1–2 years of customer service or administrative experience.

You will work with Excel, Word, and Outlook, and CRM experience is preferred. Strong phone skills and proactive behavior toward company goals are essential for success in this position.