Sales Support Specialist - Customer Care & Orders

Weyerhaeuser; Santa Clarita (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Paid holidays

Health Savings Account (HSA)

Employee assistance program

Volunteer opportunities

Job summary

Weyerhaeuser in Santa Clarita, CA, seeks a Sales Service Coordinator to support our sales team and customers across Home Depot and Lowe’s. You will handle order entry, product availability inquiries, and proactive order management with a focus on accuracy and speed.

You will train and collaborate with CSRs, provide pricing and order status updates, and help resolve complex issues using data analytics and a customer-first approach.

Qualifications

• Excellent written and verbal communication skills.
• Advanced knowledge of SAP, ASCEND and CS tools.
• Proficiency in Office, Excel and Web-based programs.
• Strong data handling, accuracy and attention to detail.
• Proven time management and organized work style.

Responsibilities

• Support sellers and CSRs to audit orders for accuracy.
• Assist customers and vendors with telephone sales or inquiries.
• Enter orders and manage electronic orders.
• Provide sales and marketing communications with peers.
• Collaborate with sales/purchasing to resolve issues quickly.

Skills

Communication

Time management

Problem solving

Customer focus

Tools

SAP

ASCEND

Office Suite

Excel

Word

Job description

Weyerhaeuser in Santa Clarita, CA, seeks a Sales Service Coordinator to support our sales team and customers across Home Depot and Lowe’s. You will handle order entry, product availability inquiries, and proactive order management with a focus on accuracy and speed.

You will train and collaborate with CSRs, provide pricing and order status updates, and help resolve complex issues using data analytics and a customer-first approach.