Sales Support Specialist - CRM & Client Enablement

ABC Worldwide Stone; New York (NY); On-site; USD 3,444,000 - 3,857,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional growth opportunities

Job summary

ABC Worldwide Stone is seeking a Sales Support Assistant who will train with our top sales representatives and gain hands-on experience while building long-term relationships with clients. You will be detail-oriented, tech savvy, and able to multi-task under pressure, handling CRM data entry, quotes, orders, and showroom support.

This role requires a high school diploma and at least two years in sales support; Bachelor’s degree is preferred.

Qualifications

• Must be a team player with a positive attitude.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Receives direction from Sales Reps/Showroom Team Leader.
• Supports both Inside and Outside Sales Reps.
• Ability to Identification, Differentiate & Explain Stone Products.
• Assist during viewings scheduled and prepared by a Sales Rep.
• Prepare recap of viewings scheduled and prepared by a Sales Rep.
• Assist clients with viewing under direction and supervision of a Sales Rep.
• Field Sample Requests & Coordinate with Sample Team.
• Capture all necessary client information the next steps in Sales Process.
• Performing Customer Relationship Management via CRM database.
• Providing Data Entry
• Maintain potential and current projects in SalesForce
• Prepare quotes and sales orders under the supervision of the Sales Rep
• Advising Client on product selections
• Providing Client Support & Customer Service via phone, email, in person
• Follow up on Hold with Clients
• Reporting discrepancies or issues to Team Leader
• Display Knowledge of General Sales Procedures
• Coordinating with Inventory Control (for slabs quality checks and reports)
• Maintaining potential and current projects into CRM database
• Participate in Bi-weekly sales meetings
• Continuous learning of new products
• Greet & Meet
• Pleasantly greet clients upon arrival
• Receive and direct visitors, vendors, clients and others to the appropriate location or personnel
• Notify the appropriate personnel of arrival of visitors, clients, vendors and others
• Enter visitors information in the CRM system
• Administrative activities including but not limited to booking meetings, scheduling appointments, arranging transportation for clients, receiving & sending mail and packages
• Responding to internal and external inquiries and distributing accurate information
• Ensure space dedicated to clients meeting and the reception area are fully stocked and in order
• Follow all SOPs as assigned
• Perform other duties as assigned

Skills

Team player

Excellent communication

Customer service

Organization

Time management

Microsoft Office

Salesforce experience

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM (Salesforce)

MS Office

Job description

ABC Worldwide Stone is seeking a Sales Support Assistant who will train with our top sales representatives and gain hands-on experience while building long-term relationships with clients. You will be detail-oriented, tech savvy, and able to multi-task under pressure, handling CRM data entry, quotes, orders, and showroom support.

This role requires a high school diploma and at least two years in sales support; Bachelor’s degree is preferred.