Customer Sales Support Representative (CSSR)

Universal Stone Imports, Inc.; Winston-Salem (NC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

The Customer Sales Support position at Universal Stone Imports, Inc. primarily involves supporting the sales team from the home office, engaging with customers through various channels. Responsibilities include lead generation, CRM maintenance, and collaboration with logistics for sales orders. The role is ideal for individuals looking to advance their careers in sales or account management.

Qualifications include a high school diploma, two years of relevant experience, and proficiency in Microsoft Office Suite and ERP software. Benefits include dental and health insurance, paid time off, and a full-time schedule.

Qualifications

• Must have a high school diploma and 2 years experience in customer service or sales.
• Knowledge of Microsoft Office Suite is essential.
• Excellent verbal and written communication skills are required.

Responsibilities

• Assist in lead generation through customer interactions via phone and e-mail.
• Update CRM tasks in partnership with the sales team.
• Coordinate with logistics for quotes and freight arrangements.

Skills

Communication Skills

Organization

Time Management

Critical Thinking

Education

High School diploma

College degree (preferred)

Tools

Microsoft Office Suite

SAP Business One

CRM Software

Job description

Job Summary:

The Customer Sales Support position at Universal Stone Imports, Inc. is responsible for supporting the national sales team from the home office while serving as a resource for the collective management group. This position will involve direct customer interaction through lead generating tasks including qualifying phone calls and e-mail communication. Additionally, this position will be completing order entry and maintenance tasks utilizing SAP and Microsoft Office suite software. This position is an excellent starting point for anyone looking to get their foot in the door or continue to develop a career in sales or account management. A qualified candidate can expect to develop a broad ranging professional skill set, subject matter knowledge, and internal systems familiarity that will open up multiple potential avenues for future professional growth within the organization.

Roles and Responsibilities:

• This role will assist in lead generation through research and first contact customer interactions via both phone and e-mail. This job will require use of SAP Business One and Office suite software for input and maintenance of sales quotations and sales orders. This role will coordinate with the logistics department to acquire quotes and arrange outbound freight.
• This position will actively update and complete CRM tasks in partnership with the sales team to maintain accurate customer data and status. This role will also help monitor sales, logistics, and container/shipment tracking dashboards.
• This role will also assist with both sales events and marketing programs driven by current market conditions and industry trends.

Qualifications & Education Requirements

• High School diploma and 2 years of experience in a customer service, customer experience, sales, or administrative assistant role is required. College degree and sales experience is preferred.
• Knowledge of Microsoft Office Suite and experience using ERP & CRM software is recommended.
• Excellent written and verbal communication skills.
• Excellent organization and time management skills.
• Positive attitude and competitive demeanor. Solution oriented mentality and critical thinking skills.

Job Type:

• Full-time

Pay:

• From $18.00 per hour, based on relevant experience

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Winston Salem, NC 27105: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service, Customer Experience Management, Account Management, or B2B Sales: 2 years (Preferred)