Sales Support Assistant

ABC Worldwide Stone; New York (NY); On-site; USD 3,444,000 - 3,857,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional growth opportunities

Job summary

ABC Worldwide Stone is seeking a Sales Support Assistant who will train with our top sales representatives and gain hands-on experience while building long-term relationships with clients. You will be detail-oriented, tech savvy, and able to multi-task under pressure, handling CRM data entry, quotes, orders, and showroom support.

This role requires a high school diploma and at least two years in sales support; Bachelor’s degree is preferred.

Qualifications

• Must be a team player with a positive attitude.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Receives direction from Sales Reps/Showroom Team Leader.
• Supports both Inside and Outside Sales Reps.
• Ability to Identification, Differentiate & Explain Stone Products.
• Assist during viewings scheduled and prepared by a Sales Rep.
• Prepare recap of viewings scheduled and prepared by a Sales Rep.
• Assist clients with viewing under direction and supervision of a Sales Rep.
• Field Sample Requests & Coordinate with Sample Team.
• Capture all necessary client information the next steps in Sales Process.
• Performing Customer Relationship Management via CRM database.
• Providing Data Entry
• Maintain potential and current projects in SalesForce
• Prepare quotes and sales orders under the supervision of the Sales Rep
• Advising Client on product selections
• Providing Client Support & Customer Service via phone, email, in person
• Follow up on Hold with Clients
• Reporting discrepancies or issues to Team Leader
• Display Knowledge of General Sales Procedures
• Coordinating with Inventory Control (for slabs quality checks and reports)
• Maintaining potential and current projects into CRM database
• Participate in Bi-weekly sales meetings
• Continuous learning of new products
• Greet & Meet
• Pleasantly greet clients upon arrival
• Receive and direct visitors, vendors, clients and others to the appropriate location or personnel
• Notify the appropriate personnel of arrival of visitors, clients, vendors and others
• Enter visitors information in the CRM system
• Administrative activities including but not limited to booking meetings, scheduling appointments, arranging transportation for clients, receiving & sending mail and packages
• Responding to internal and external inquiries and distributing accurate information
• Ensure space dedicated to clients meeting and the reception area are fully stocked and in order
• Follow all SOPs as assigned
• Perform other duties as assigned

Skills

Team player

Excellent communication

Customer service

Organization

Time management

Microsoft Office

Salesforce experience

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM (Salesforce)

MS Office

Job description

The Sales Support Assistant will train and learn from our top sales representatives and gain hands-on experience. To be successful you should have the ability to build long-term relationships and provide outstanding follow-up. Sales Support Assistant are expected to be detail-oriented, tech savvy, multi-tasker, self-starter with excellent communication skills (oral and written). Must be able to work under pressure and switch gears quickly in order to respond to requests from multiple clients in a timely and efficient manner.

Supervisory Responsibilities: N/A

Duties/Responsibilities:

• Receives direction from Sales Reps/Showroom Team Leader
• Supports both Inside and Outside Sales Reps
• Ability to Identification, Differentiate & Explain Stone Products
• Assist during viewings scheduled and prepared by a Sales Rep
• Prepare recap of viewings scheduled and prepared by a Sales Rep
• Assist clients with viewing under direction and supervision of a Sales Rep
• Field Sample Requests & Coordinate with Sample Team
• Capture all necessary client information the next steps in Sales Process
• Performing Customer Relationship Management via CRM database
• Providing Data Entry
• Maintain potential and current projects in SalesForce
• Prepare quotes and sales orders under the supervision of the Sales Rep
• Advising Client on product selections
• Providing Client Support & Customer Service via phone, email, in person
• Follow up on Hold with Clients
• Reporting discrepancies or issues to Team Leader
• Display Knowledge of General Sales Procedures
• Coordinating with Inventory Control (for slabs quality checks and reports)
• Maintaining potential and current projects into CRM database
• Participate in Bi-weekly sales meetings
• Continuous learning of new products

Greet & Meet

• Pleasantly greet clients upon arrival
• Receive and direct visitors, vendors, clients and others to the appropriate location or personnel
• Notify the appropriate personnel of arrival of visitors, clients, vendors and others
• Enter visitors information in the CRM system
• Administrative activities including but not limited to booking meetings, scheduling appointments, arranging transportation for clients, receiving & sending mail and packages
• Responding to internal and external inquiries and distributing accurate information
• Ensure space dedicated to clients meeting and the reception area are fully stocked and in order
• Follow all SOPs as assigned
• Perform other duties as assigned

Required Skills/Abilities:

• Must be a team player with a positive attitude.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work collaboratively in a team environment.
• Self-motivated with a proactive approach to work.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficient with Microsoft Office Suite or related software.
• Experience in Salesforce or similar CRM a plus

Education and Experience:

• High school diploma required; Bachelor’s degree preferred.
• Proven experience in Sales Support or similar administrative role.
• At least two years related experience required.

If you are a motivated professional with a passion for exceeding targets and providing exceptional customer service, we encourage you to apply

Salary Range: $25.00 - $28.00/hour commensurate with experience

We offer a competitive salary along with comprehensive benefits and opportunities for professional growth. Join our team and take your sales career to new heights! Apply now.

Please Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.