Sales Support Specialist — Client Care & Data Insights

Heritage Landscape Supply Group, Inc.; Alpharetta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Heritage Landscape Supply Group, Inc. is seeking a Sales Support Representative to bolster the sales team by coordinating documentation, orders, and client communications. This role focuses on delivering accurate data, maintaining customer records, and supporting the sales cycle from inquiry to delivery.

You'll work cross-functionally across departments, travel regionally for client engagements, and contribute to process improvements that drive efficiency and strengthen client relationships.

Qualifications

• Proven proficiency in CRM software and MS Office; Salesforce experience is a plus.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication with a solutions-oriented mindset.
• Ability to work collaboratively within a sales team.

Responsibilities

• Act as the main liaison for client inquiries, ensuring prompt and precise communication.
• Support the preparation and distribution of accurate sales documents and proposals.
• Efficiently manage and process sales orders; coordinate with cross-functional teams for timely delivery.
• Maintain customer databases and ensure data integrity to support sales initiatives.
• Compile and evaluate sales data to produce actionable insights and recommendations.
• Cultivate and sustain relationships with internal teams and external stakeholders.
• Proactively address and resolve client issues to uphold satisfaction and brand reputation.
• Identify areas for process improvement within sales operations; implement best practices.
• Regionally travel to support client interactions and sales team initiatives.

Skills

CRM software

Microsoft Office Suite

Sales support

Communication skills

Problem-solving

Teamwork

Travel willingness

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

CRM systems

MS Office

Job description

Heritage Landscape Supply Group, Inc. is seeking a Sales Support Representative to bolster the sales team by coordinating documentation, orders, and client communications. This role focuses on delivering accurate data, maintaining customer records, and supporting the sales cycle from inquiry to delivery.

You'll work cross-functionally across departments, travel regionally for client engagements, and contribute to process improvements that drive efficiency and strengthen client relationships.