Sales Support Specialist — Elevate Customer Success

Heritage Pool Supply Group, Inc.; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision

Flexible spending accounts

Life insurance

Disability insurance

Job summary

Heritage Family of Companies is seeking a Sales Support Representative to assist the sales team with client interactions, documentation, and data management, ensuring efficient order processing and delivery. You will coordinate cross-functional activities, maintain databases, and analyze sales data to inform strategies.

The role requires 2–3 years in sales support or customer service, a Bachelor’s in Business/Marketing or related field, and proficiency with CRM and MS Office; Salesforce

Qualifications

• Proven proficiency in CRM software and Microsoft Office Suite; Salesforce experience is advantageous.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• Strong interpersonal and communication skills, with proficiency in both written and verbal communication.
• Demonstrated problem-solving abilities with a proactive, independent approach.
• Ability to work collaboratively as part of a team to achieve organizational goals.
• 2–3 years of experience in a sales support or customer service role, preferably within a Fortune 50 company environment.

Responsibilities

• Act as the main liaison for client inquiries, ensuring prompt and precise communication to maintain and enhance customer satisfaction.
• Support the preparation and distribution of accurate sales documents, proposals, ensuring all materials meet current standards.
• Efficiently manage and process sales orders, working closely with cross-functional teams to ensure timely and accurate delivery of solutions.
• Maintain customer databases, ensuring data integrity to support sales initiatives and identify emerging trends for strategic planning.
• Compile and evaluate sales data to produce actionable insights and recommendations, enhancing sales performance and strategic decision-making.
• Cultivate and sustain robust relationships with both internal teams and external stakeholders to streamline communication and optimize sales outcomes.
• Proactively address and resolve client issues, ensuring a timely and effective resolution to uphold customer satisfaction and brand reputation.
• Identify areas for process improvement within sales operations, implementing best practices to streamline workflows and enhance efficiency.
• Regional travel to support client interactions and sales team initiatives, ensuring alignment with organizational goals and enhancing customer engagement.

Skills

CRM software

Microsoft Office

Education

Bachelor’s degree in Business, Marketing, or a related field

Tools

Salesforce

Job description

Heritage Family of Companies is seeking a Sales Support Representative to assist the sales team with client interactions, documentation, and data management, ensuring efficient order processing and delivery. You will coordinate cross-functional activities, maintain databases, and analyze sales data to inform strategies.

The role requires 2–3 years in sales support or customer service, a Bachelor’s in Business/Marketing or related field, and proficiency with CRM and MS Office; Salesforce