Sales Support Specialist - $24 - $26hr

PharmaSourceDirect; Englewood (CO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Bonus eligibility

Medical benefits

Vision & Dental benefits

401k match

Paid time off

Job summary

Pharma SourceDirect in Englewood, CO, is seeking a Sales Support Specialist to assist the sales team, handle customer inquiries, and support various sales-related projects. This role emphasizes customer service, attention to detail, and cross-functional collaboration.

The ideal candidate has a Bachelor's in business or related field, 3 years in customer service or sales support, familiarity with GMP/FDA concepts, and strong Excel skills. On-site position with standard business hours.

Qualifications

• Bachelor's degree preferred.
• Analyst experience with a critical mindset and problem-solving capabilities.
• 3 years’ experience in customer service, sales support, or administrative assistance.
• Pharmaceutical compounding industry understanding, and experience preferred.
• Strong communication skills, both verbal and written, with a customer-focused approach.
• GMP/FDA/GDP knowledge preferred.
• Proficiency in MS Office, especially Excel.
• Ability to work independently and in a team environment.
• Flexibility to adapt to changing priorities in a fast-paced setting.
• Positive attitude and willingness to learn and grow.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and applicable channels.
• Support the sales manager with administrative tasks such as scheduling and calendar management.
• Coordinate with internal departments to ensure timely processing of orders and shipments; QuickBooks knowledge preferred.
• Collaborate with the sales team to follow up on inquiries and support sales personnel.
• Maintain accurate CRM records (Salesforce) with customer interactions, pricing, and activities.
• Assist in preparing sales proposals, contracts, and presentations as needed.
• Stay informed about products and industry trends to promote sales opportunities.

Skills

Customer service

Sales support

Administrative tasks

Communication

Analytical mindset

Problem solving

Education

Bachelor's degree in business administration, marketing, or related field

Tools

Salesforce

QuickBooks

Microsoft Excel

Job description

Position Overview

Join a dynamic, rapidly growing Active Pharmaceutical Ingredient (API) wholesale company. We are looking forsomeone tofill the pivotal roleof Sales Support Specialist, ensuring customer satisfaction and supporting the sales team in achieving objectives. This multifaceted role requires a combination of excellent customer service skills, attention to detail, and the ability to assist with various sales-related tasks and projects.

Pharma SourceDirectrespects autonomy and issearching for a self-driventeam member whocan managevarious responsibilities throughouttheworkday We areinsoutheastEnglewood.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and any other applicable communicationmethods.
• Support the sales manager with administrative tasks such as scheduling appointments, organizing meetings, and managing calendars.
• Coordinate with internal departments to ensure timely and accurate processing of orders, shipments, anddeliverables.Prior knowledge ofQuickBooks platform preferred.
• Collaborate with the sales team to follow up onsales inquiries andsupport salespersonnel.
• Maintainand updateaccurate records of customer interactions,regulatory data,sales activities,prices,and other relevant information in our CRM(SalesForce)
• Assist in the preparation of sales proposals, contracts, and presentations as needed.
• Stay informed about company products, services, and industry trends to effectively address customer inquiries and promote sales opportunities.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field preferred.
• Analyst experience with a critical mindset and problem-solving capabilities.
• 3years’ experiencein customer service, sales support, or administrative assistance
• Pharmaceutical compounding industryunderstanding,and experiencepreferred
• Strong communication skills, both verbal and written, with a customer-focused approach.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Direct knowledge of GMP (Good Manufacturing Process), FDA regulations, and GDP (Good Documentation Practices)is preferred.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)with an emphasis on Excel
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced work environment.
• Positive attitude, strong work ethic, and willingness to learn and grow in the role.

Salary and Working Hours

This position is hourly based, on site, and has a starting wage of $24 - $26/hour. Our operating hours are Monday through Friday from 8:00am-5:00pm.

Benefits

• bonus eligibility
• medical benefits
• optional vision and dental benefits
• matched 401k
• a generous paid time off program

Pharma Source offers its competitive wages including bonus eligibility, medical benefits, optional vision and dental benefits, matched 401k, and a generous paid time off program. Pharma Source Direct, Inc. offers exceptional opportunities for both personal and professional development, fostering a dynamic and open environment that nurtures and encourages you to enhance your skills and talents.