Sales Support Specialist

PharmaSourceDirect; Englewood (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Pharma SourceDirect is seeking a Sales Support Specialist to join our on-site team in Englewood, CO. You will support the sales group by handling inquiries, scheduling, and coordinating orders, while maintaining CRM records and assisting with proposals and presentations.

The role requires 3+ years in customer service or sales support, a strong attention to detail, and familiarity with GMP/FDA guidelines. Proficiency in Excel and CRM systems is essential, with a collaborative, proactive mindset.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field preferred.
• 3 years’ experience in customer service, sales support, or administrative assistance.
• Pharmaceutical compounding industry understanding, and experience preferred.
• Strong communication skills, both verbal and written, with a customer-focused approach.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other applicable channels.
• Support the sales manager with administrative tasks such as scheduling appointments, organizing meetings, and managing calendars.
• Coordinate with internal departments to ensure timely processing of orders, shipments, and deliverables; QuickBooks knowledge preferred.
• Collaborate with the sales team to follow up on sales inquiries and support sales personnel.
• Maintain and update accurate records in CRM (SalesForce) of customer interactions, regulatory data, sales activities, and prices.

Skills

Customer service

Administration

Sales support

Communication

Multitasking

Team collaboration

Education

Bachelor's degree in business administration

Tools

Microsoft Excel

SalesForce CRM

QuickBooks

Job description

Position Overview:

Join a dynamic, rapidly growing Active Pharmaceutical Ingredient (API) wholesale company. We are looking forsomeone tofill the pivotal roleof Sales Support Specialist, ensuring customer satisfaction and supporting the sales team in achieving objectives. This multifaceted role requires a combination of excellent customer service skills, attention to detail, and the ability to assist with various sales-related tasks and projects.

Pharma SourceDirectrespects autonomy and issearching for a self-driventeam member whocan managevarious responsibilities throughouttheworkday We areinsoutheastEnglewood.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and any other applicable communicationmethods.
• Support the sales manager with administrative tasks such as scheduling appointments, organizing meetings, and managing calendars.
• Coordinate with internal departments to ensure timely and accurate processing of orders, shipments, anddeliverables.Prior knowledge ofQuickBooks platform preferred.
• Collaborate with the sales team to follow up onsales inquiries andsupport salespersonnel.
• Maintainand updateaccurate records of customer interactions,regulatory data,sales activities,prices,and other relevant information in our CRM(SalesForce)
• Assist in the preparation of sales proposals, contracts, and presentations as needed.
• Stay informed about company products, services, and industry trends to effectively address customer inquiries and promote sales opportunities.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field preferred.
• Analyst experience with a critical mindset and problem-solving capabilities.
• 3years’ experiencein customer service, sales support, or administrativeassistance
• Pharmaceutical compounding industryunderstanding,and experiencepreferred
• Strong communication skills, both verbal and written, with a customer-focused approach.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Direct knowledge of GMP (Good Manufacturing Process), FDA regulations, and GDP (Good Documentation Practices)is preferred.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)with an emphasis on Excel
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced work environment.
• Positive attitude, strong work ethic, and willingness to learn and grow in the role.

This position is on-site, Monday through Thursday from 10:00am-4:00pm. Pharma Source Direct provides exceptional opportunities for both personal and professional development within a dynamic, supportive environment that encourages growth and skill enhancement.