Sales Specialist – API Distribution Sales

Suanfarma, SA; Fair Lawn (NJ); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Suanfarma, SA is seeking a dedicated professional for a role supporting the Key Account Manager (KAM) in Fair Lawn, NJ. This position involves managing customer accounts, coordinating sales activities, and fostering professional development.

The ideal candidate will have 2-3 years of customer service or inside sales experience, strong problem-solving skills, and a team-oriented mindset. Familiarity with Salesforce is preferred, along with a focus on detail and customer satisfaction.

Qualifications

• 2-3 years of Customer Service or Inside Sales experience.
• Strong team player with a focus on customer satisfaction.
• Ability to problem solve with a positive attitude.

Responsibilities

• Support the KAM in sales activities including customer visits.
• Summarize and monitor action items after meetings.
• Update SalesForce for timely customer management.

Skills

Customer Service

Inside Sales

Attention to detail

Team player

Problem solving

Salesforce.com

Tools

Word

Excel

PowerPoint

Salesforce.com

Job description

Location: Fair Lawn, NJ or Vicinity (Hybrid work arrangement possible)

Mission

Support designated Key Account Manager (KAM) with sales and back-office activities, manage and maximize assigned customer accounts, and develop personal and professional skills for career advancement.

Duties

• Support and accompany the KAM in their commercial activities including customer visits and meeting preparation
• Summarize and monitor action items following customer meetings.
• Coordinate internally to meet customer deadlines and response time
• Utilize and keep SalesForce updated to ensure timely customer management and follow up
• Process KAM's POs and ensure correct handover to operations
• Strategically increase our win rate turning tail accounts into rising stars
• Prepare, present and ensure yearly sales performance
• Develop and grow the project pipeline for future growth
• Coordinate with Strategic planning and R&D to market relevant sales campaigns and product focus
• Adhere to the financial guidelines and policies of the company including DSO/DPO/DIO and debt monitoring
• Carry out your daily activities following the Commercial Playbook
• Coordinate and leverage collaboration between internal departments to ensure accurate and timely customer service and response to all customers
• Collaborate with internal functions to comply with both internal and external guidelines
• Educate yourself about the pharmaceutical industry and Suanfarma's value proposition to our customers

Qualifications

• 2-3 years of Customer Service or Inside Sales experience
• Attention to detail and customer focus
• Understanding of sales and operations planning process
• Strong team player
• Problem solver with a positive attitude
• Skilled in Word, Excel, Powerpoint and Salesforce.com preferred
• Pharmaceutical industry experience preferred